Company Description
Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
Job Description
Our Porter position is responsible for meeting, greeting, and assisting in transporting guest’s luggage and items to and from their rooms in a courteous, timely and professional manner.
YOUR KEY RESPONSIBILITIES:
- Greeting incoming and outgoing guests at the door when standing in the lobby
- Assist and cover for door people during breaks
- Greet arriving guests and retrieve their luggage, ensuring all items are accounted for
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is always kept clean and tidy
- Be knowledgeable of hotel, its services and events, the city and local ‘happenings’
- Able to drive in a safe and efficient manner
- Provide gracious, attentive, and friendly service
Qualifications
- Recent experience in a relevant role, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly and outgoing personality
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Full and clean driving licence
- Excellent English skills, additional language ability preferred
What’s in it for you…
- The opportunity to launch Delano London and help shape the guest experience from day one.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand, offering plenty of opportunity for learning & development
- This role will attract a share of the hotel's service charge
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- Excellent discounts off hotels across the world through the extensive Ennismore and Accor portfolios
- Referral bonus for successful new team member recommendations
- Monthly team recognition, regular team events and biannual team parties
Additional Information
Why Delano London?
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.
