Pool & Beach Attendant

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary:
As a Pool & Beach Attendant, you will be responsible for ensuring that guests have a comfortable and enjoyable experience at our pool and beach areas. Your role involves maintaining cleanliness, providing exceptional service, and ensuring safety protocols are followed. You will assist guests with their needs, manage pool and beach equipment, and support in creating a welcoming and relaxing environment.

Responsibilities:

• Guest Service: Greet guests warmly and provide assistance with pool and beach-related inquiries. Ensure a high level of customer service and address any concerns or special requests promptly.
• Maintenance & Cleanliness: Monitor and maintain the cleanliness of pool and beach areas, including seating, umbrellas, and surrounding spaces. Ensure that all equipment is in good condition and report any issues to the supervisor.
• Safety: Enforce safety rules and regulations, including pool and beach safety protocols. Ensure all guests adhere to safety guidelines and report any potential hazards to the supervisor.
• Setup & Organization: Set up pool and beach areas with necessary equipment, such as loungers, towels, and umbrellas. Ensure that all areas are well-organized and visually appealing.
• Inventory Management: Assist with managing and tracking inventory related to pool and beach equipment, including towels, loungers, and safety gear.
• Activity Support: Support and assist with poolside or beachside activities and events as required. Engage with guests to enhance their experience.
• Emergency Response: Be prepared to respond to emergencies and provide first aid if necessary. Follow established procedures for handling incidents.
• Cleanliness and Hygiene: Maintain high standards of cleanliness and hygiene throughout the pool and beach areas. Perform regular inspections to ensure the environment remains safe and welcoming.
• Reporting: Complete and submit necessary reports regarding daily operations, incidents, and maintenance needs to the supervisor.

Experience/Certificates/Education

• Previous experience working in a luxury hospitality / waterpark / recreational or educational setting.
• Strong interpersonal skills with the ability to interact positively with guests.
• Ability to manage multiple tasks effectively while maintaining a friendly and approachable demeanor.
• Basic understanding of safety protocols and the ability to enforce them.
• Flexible schedule, including availability to work weekends, and holidays as needed.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.