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  1. Full-Time
  2. Permanent
  3. GRAND MERCURE
  4. People & Culture

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Grand Mercure Dubai City, Dubai, United Arab Emirates

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REF93534S

People and Culture Manager

Region

MEA SPAC


Company Description

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/


Job Description

  • Lead all People & Culture initiatives for the  hotel, through ongoing operations, ensuring a seamless, high-end employee experience that reflects Sofitel’s values;
  • Manage end-to-end recruitment for all positions, delivering an exceptional candidate experience and attracting top talent aligned with the brand;
  • Provide expert guidance on employee relations, including investigations, disciplinary procedures, and performance management, ensuring fairness, consistency, and confidentiality;
  • Oversee HR systems, maintain accurate data, and generate insightful reports for senior management to support strategic decision-making;
  • Foster an inclusive, engaging, and high-performance workplace culture, supporting onboarding, L&D programs, and ongoing employee engagement initiatives;
  • Provide leadership and guidance to hotel managers and department heads, ensuring consistent HR practices and high standards of team management across the property;
  • Assist with payroll preparation, compliance audits, right-to-work checks, and contribute to wellbeing, CSR (Corporate Social Responsibility), and D&I initiatives.
  •  Drive broader People & Culture projects, including HR system upgrades, engagement surveys, and global Accor programs, ensuring alignment with company strategy,  brand standards, and organizational values;
  •  Act as a strategic partner to leadership, helping shape the culture, engagement, and talent strategy of the hotel, ensuring the team thrives both during pre-opening and ongoing operations.

Qualifications

  • Bachelor’s degree in Human Resources, Business Administration, or a related field. A postgraduate degree in Leadership or People Management is highly desirable;
  • Proven experience in HR management, ideally within luxury hospitality experience;
  • Strong expertise in end-to-end recruitment, employee relations, performance management, and HR operations;
  • Solid knowledge of HR systems, reporting, and analytics, with the ability to generate actionable insights.
  • Deep understanding of UAE labor laws, compliance requirements, payroll processes, and HR best practices;
  • Demonstrated ability to foster an inclusive, engaging, and high-performance culture;
  • Excellent interpersonal, communication, and leadership skills, with experience managing diverse teams;
  • Strategic mindset with the ability to align HR initiatives with business objectives and brand standards;
  • Fluent in  English;
  • High level of professionalism and discretion.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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