Company Description
Fairmont Mumbai
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
Key Responsibilities
1. Employee Onboarding & Joining Formalities
Manage the end-to-end onboarding process for new Heartists across both properties.
Ensure timely completion of joining documentation, background verification, and employee records.
Coordinate with respective departments for induction, orientation, and joining arrangements.
Maintain accurate employee information in HR systems and personnel files.
Ensure a welcoming and seamless onboarding experience aligned with Accor standards.
2. People & Culture Inventory Management
Manage and maintain People & Culture inventory, including uniforms, name badges, onboarding kits, stationery, and employee-related materials.
Maintain accurate inventory records, stock registers, and issuance trackers.
Coordinate with Procurement, Finance, and other departments for inventory requirements.
Conduct periodic stock verification and ensure proper inventory controls.
Monitor inventory consumption and plan replenishment to ensure operational efficiency.
3. Employee Probation & Confirmation Management
Maintain and monitor probation trackers for all eligible Heartists.
Coordinate with Heads of Departments for timely probation assessments and feedback.
Prepare and issue probation confirmation, extension, and related correspondence.
Ensure all probation reviews are completed within the stipulated timelines.
Maintain updated documentation and records of probation decisions.
4. Fixed-Term Contract (FTC) Management
Maintain a comprehensive tracker of all fixed-term contract employees.
Monitor contract validity and upcoming expiry dates.
Coordinate with Heads of Departments regarding contract renewals, extensions, and discontinuations.
Prepare FTC renewal letters and ensure timely approvals and documentation.
Ensure compliance with company policies and applicable employment regulations.
5. HR Operations & Documentation
Maintain accurate and confidential employee personal files and HR records.
Prepare employee letters, confirmations, certificates, and other HR correspondence.
Update employee information and employment changes in HR systems.
Maintain HR trackers, reports, and dashboards for management review.
Support internal audits and ensure compliance with HR policies and procedures.
6. Heartist Experience & Engagement
Act as a point of contact for employee queries related to onboarding, probation, and HR documentation.
Support Heartist engagement activities, recognition programmes, and People & Culture initiatives.
Promote Accor's Heartist culture and service values across both properties.
Collaborate with departmental leaders to enhance employee satisfaction and workplace experience.
Qualifications
Qualifications & Experience
Bachelor's degree in Human Resources, Hospitality Management, Business Administration, or a related field.
Minimum 1–3 years of experience in Human Resources or People & Culture operations, preferably within luxury hospitality.
Good understanding of employee onboarding, HR documentation, probation management, and employment contracts.
Proficiency in MS Excel, Word, PowerPoint, and HR management systems.
Strong organizational, coordination, and communication skills.
Ability to manage multiple priorities while maintaining accuracy and confidentiality.
Additional Information
Key Competencies
Strong attention to detail and documentation accuracy.
Excellent interpersonal and relationship-building skills.
Proactive approach to deadlines and follow-ups.
Effective coordination with multiple departments.
High level of integrity, discretion, and professionalism.
Passion for people, luxury hospitality, and the Heartist experience.
Key Performance Indicators (KPIs)
100% timely completion of onboarding documentation.
Timely probation reviews and employee confirmations.
FTC renewals completed before contract expiry.
Accurate and regularly reconciled People & Culture inventory.
Updated and audit-ready employee records.
Effective turnaround time for employee requests and HR documentation.
Why Join Us?
At Fairmont Mumbai & Roswyn, A Morgans Originals Hotel, you will have the opportunity to be part of two distinctive luxury hospitality experiences while contributing to a workplace where people are at the heart of everything we do.
We believe in nurturing talent, celebrating individuality, and creating meaningful career journeys.
Join our People & Culture team and be part of a journey where we don't just manage people — we inspire them, celebrate them, and Make Special Happen!
