- Part-Time
- Permanent
- FAIRMONT
- Rooms
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Fairmont Austin, Austin, United States
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REF56575H
Part Time Overnight Bellperson
Region
Luxury & Lifestyle
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsible for actioning guest requests during overnight shift; assisting with bell person, concierge and housekeeping duties.
Bell person:
Summary/Objective
From 9:30pm to 6:00am reporting to overnight leadership, responsibilities, and essential job functions includes but are not limited to the following:
Responsibilities:
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
- Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
- Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time.
- Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
- Handle all Guest property with extreme care.
- To assist with room changes as directed by the Front Office.
- Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner.
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
- To assist in the departmental training of new colleagues.
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
Housekeeping Runner:
Summary/Objective
From 2:00 am to 6:00 am reporting to the overnight leadership, responsibilities, and essential job functions includes but are not limited to the following:
Responsibilities:
- Consistently offer professional, friendly, and engaging service
- Ensure Housekeeping departmental standards are followed
- Respond timely to guests’ special requests for miscellaneous items ie: cribs, cots, extra towels, dental kit, etc.
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
QUALIFICATIONS:
- Proficient in English (verbal & written); multilingual strongly preferred.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- Candidates must have exceptional communication skills and the ability to work in a high-volume luxury hotel.
- Must be able to lift up to 25kg
- Computer literate in Microsoft Window applications an asset
- Must possess a professional presentation at all times
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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