Part Time Fairmont Gold Supervisor

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms,  Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Part Time Fairmont Gold Supervisor

At Fairmont Hotels, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• To monitor the physical Fairmont Gold product (Guestrooms and Lounge) which involves both front desk duties and F&B service in the lounge serving, clearing, etc.
• Review all Fairmont Gold reservations to ensure guest requests are met
• Handle guest concerns and react quickly and appropriately while logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional concierge services to our guests
• Ensure all Fairmont Gold Standards and operating procedures are adhered
• Ensure food & beverage service in the lounge is executed smoothly and safely
  • This applies to breakfast service, canapés service and the honor bar
• To follow department policies, procedures and service standards
• To follow all safety policies, especially surrounding food safety
• Other duties as assigned

• Previous luxury guest service experience required.
• Strong interpersonal and problem solving abilities
• Highly responsible, reliable and punctual
• Previous food and beverage experience an asset
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong attention to detail required
• Must possess a professional presentation
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Active Pro Serve Certification an asset (Required for the position).

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"