Overnight Public Spaces Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Memorable experiences for our Guests and Colleagues are at the heart of Fairmont Hotels & Resorts. As a Housekeeping Overnight Public Spaces Supervisor, you will lead by example, inspiring your team through strong leadership, attention to detail, and a commitment to delivering exceptional luxury standards.

Primarily overseeing overnight operations (10:30 PM to 7:00 AM), this role also requires flexibility to support daytime operations, training, and additional team coverage as needed. Working closely with the Housekeeping Leadership Team, you will take ownership of overnight Public Spaces operations, ensuring service, cleanliness, and safety standards are consistently maintained while supporting the Hotel Night Manager during overnight emergencies.

Shift Schedule & Compensation

This position will be scheduled for a combination of overnight and daytime shifts, depending on operational requirements and departmental needs. Flexibility to work both shifts is an essential requirement of the role.

• Day Shifts: $24.72 per hour
• Overnight Shifts (10:30 PM – 7:00 AM): $26.14 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.60.

Job Duties Include:  

• Primarily an overnight position, with regular shift hours of 10:30 PM to 7:00 AM.
• Lead and supervise the Overnight Public Spaces Attendant team, ensuring clear direction, accountability, and completion of daily operational priorities.
• Coordinate and oversee overnight cleaning of all assigned areas, including public spaces, Spa, and Food & Beverage outlets. Responsibilities include floor care, vacuuming, dusting, polishing, restroom cleaning, and other specialized cleaning duties.
• Conduct team briefings, communicate daily priorities, and maintain effective coordination with other hotel departments.
• Inspect completed work to ensure Fairmont cleanliness, presentation, and quality standards are consistently achieved.
• Deliver professional, friendly, and engaging service to Guests and Colleagues.
• Respond to Guest concerns promptly, ensuring appropriate follow-up and communication with relevant departments.
• Coordinate Guest deliverable requests and assist with overnight room inspections, including no-show rooms, to support morning operational readiness.
• Work closely with hotel departments to ensure smooth overnight operations.
• Coach, train, and develop colleagues while monitoring performance and providing constructive feedback.
• Support onboarding and cross-training, including daytime operational support when required.
• Ensure colleagues understand departmental standards, expectations, and procedures.
• Collaborate with the Housekeeping Leadership Team to identify improvements and maintain consistent service delivery.
• Complete regular quality audits and inspections using the MyLQA and Amadeus application.
• Provide constructive feedback and follow up on opportunities for improvement.
• Ensure all assigned areas consistently meet Fairmont quality, cleanliness, presentation, and sanitation standards.
• Communicate and enforce Health & Safety practices, particularly when operating or supervising heavy cleaning machinery and equipment.
• Follow all departmental safety, sanitation, and operating procedures.
• Work closely with the Hotel Night Manager during overnight emergencies, coordinating the Housekeeping response and following established emergency procedures.
• Identify and report maintenance concerns and collaborate with other departments on operational projects, including carpet cleaning, furniture relocation and other as assigned.
• Complete daily departmental reports and ensure all overnight operational responsibilities are finalized before the end of the shift.
• Perform other duties as assigned to support the overall success of the Housekeeping Department.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout the shift.
• Occasional lifting and carrying of items weighing up to 30 lbs.
• Frequent bending, kneeling, pushing, pulling, and lifting as required.
• Operating and supervising the use of floor-cleaning equipment, including floor scrubbers, shop vacuums, buffers, and other specialized cleaning machinery.
• Occasional ascending and descending ladders, stairs, and ramps.

Your Skills and Qualifications:

• Proficiency in English, both verbal and written, is essential.
• High school diploma or equivalent preferred.
• Minimum of one year of supervisory experience within a hotel Housekeeping environment.
• Demonstrated ability to train, coach, and develop colleagues.
• Previous experience with a Hotel Property Management System (PMS); Micros-Fidelio experience is considered an asset.
• Proactive, with a meticulous eye for detail and a strong commitment to quality.
• Excellent organizational, supervisory, and communication skills.
• Ability to communicate information, expectations, and ideas clearly and effectively.
• Demonstrated ability to assess situations and make timely, accurate decisions while considering alternative courses of action.
• Ability to remain calm, professional, and effective in stressful or high-pressure situations.
• Strong active listening skills, with the ability to understand, clarify, and address concerns raised by colleagues and Guests.
• Ability to work independently with limited supervision while demonstrating accountability, initiative, accuracy, efficiency, courtesy, cooperation, and consistent follow-through.
• Flexible and adaptable, with the ability to support both overnight and daytime operations based on business needs.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com