Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
Job Description
Job title: Laundry Attendant
Department: Housekeeping, Laundry
Inspired & supported by: Laundry Manager
Salary: £16.55 (including service charge)
Your purpose will be:
To be a key player at the heart of our operation. Taking pride in providing a high standard of work in the linen room and the best possible care of linen used in the hotel.
You will be accountable for:
- Taking care of the linen room overnight, preparing the linen to help set the teams up for success during the day.
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Preparation and delivery of essential stock promoting a one team mind set
- Keeping a clean and tidy work environment at all time
Your key responsibilities & contribution will be:
- Moving trolleys to prepare the area for the morning shift
- Separating food and beverage linen
- Separating linen to be washed internally and externally
- Returning uniforms to colleagues
- Collecting guest laundry overnight and carrying out express services when needed
- Separate dry cleaning from other garments within colleague laundry
- Keep accurate records of linen and uniforms
- Keeping the linen room clean and tidy
- Ensuring machines are prepared for the morning shift
- Other duties as specified by Housekeeping leadership.
Qualifications
What you will need to do this role:
Essential:
- The ability to prioritise and organise yourself
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- Able to work under pressure and at high speed.
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- CAN DO attitude and able to adapt to changes
- Problem-solving abilities
- Attention to detail
- Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
- The desire to develop your skills to include luggage service, laundry services and other operating equipment (shampoo machine, washing machines, dryers, ironer)
Desirable:
- 1 year minimum experience in the Hospitality Industry preferred. And 6 months minimum in Housekeeping.
- Flexibility. Working between Monday to Sunday.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
