- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Orchid - Hawaii, Kohala Coast, United States
__jobinformationwidget.freetext.ExternalReference__
REF39477D
Overnight Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
What is in it for you:
*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana
- Premium preferred provider medical/drug/vision benefits at competitive prices.
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
- We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary meals in our employee dining facility
What you will be doing:
- Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
- Create a positive & engaging culture within the Rooms Operations
- Assist in regular training, counseling and re-coaching to ensure consistency of service standards.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.
- Ensure strict procedures are followed for all cash/credit, check transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Apply necessary precautions with regards to the hotel safety and hygiene standards
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
- Previous leadership experience, required
- Proven ability to build and maintain good relationships with all stakeholders
- Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Recognized commitment to Guest Service and exceeding guest expectations
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
Salary Range: $67,099 USD - $75,486 USD
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#LI-KK2
#AlohaOrchid
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mercure Brisbane Spring Hill, Brisbane, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection
Reference
cd13af2f-918e-4cf9-8614-0f12303f1d77
Expiry Date
01/01/0001
Salary
Location
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Noosa Heads
Job Category
Rooms
Description
As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties wil
Reference
341a74a7-69a2-49a5-817e-b8cc7c88c583
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place - Franz Klammer Lodge, Telluride, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Telluride
Job Category
Rooms
Description
Always lending a helping hand with a smile to help prepare our owners and guests for a day on the slopes. As a Ski Valet, your passion for the property, knowledge for of the lodge and the slopes, and
Reference
1fb622f9-5152-40fb-b9e3-43fe526d565e
Expiry Date
01/01/0001
Salary
Location
Raffles Al Areen Palace Bahrain, Manama, Bahrain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Manama
Job Category
Rooms
Description
Responsibilities and essential job functions include but are not limited to the following: All the assigned villas must be cleaned as per housekeeping standardEnsure that our Accor Hotel’s values ar
Reference
5cbb5f47-cc25-4be1-83a5-111a47c45563
Expiry Date
01/01/0001
Salary
Location
The Sebel Auckland Viaduct Harbour, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.We are looking for a A
Reference
853ad5ac-2b1f-462a-90ef-ec55aee54a5c
Expiry Date
01/01/0001
Salary
Location
ibis Sao Paulo Barra Funda, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar as atividades pertinentes a rouparia e quando necessário a arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação
Reference
b30ffd6d-178d-4f46-9a20-a5398e6e20d4
Expiry Date
01/01/0001
Salary
Location
ibis Sorocaba, Sorocaba, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sorocaba
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
f38b6b7e-8d70-47e8-a2dc-95fea76d468e
Expiry Date
01/01/0001
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montreal
Job Category
Rooms
Description
Poste temps plein, temporaireGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les ba
Reference
504ad00a-c9df-4ca6-a0e2-d07f0353e348
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
c2268665-993c-4742-b76b-a234d710ad30
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports to: Guest Services Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly an
Reference
2d0cdf09-f64f-462b-8a91-036c8b782fc8
Expiry Date
01/01/0001