- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Breakers Long Beach - Opening Q4 2024, Long Beach, United States
__jobinformationwidget.freetext.ExternalReference__
REF37686A
Overnight Manager Front Office
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.
The Overnight Manager leads the overnight operations of the property, ensures colleagues meet hotel standards for a memorable guest experience. You will orchestrate and expedite the registration and checkout process while acting as the main contact for guests and other hotel departments.
Responsibilities and essential job functions include but are not limited to:
- Create a positive work environment for all overnight team members.
- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
- Review the room availability and check status of departures on a daily basis.
- Manage Front Office with sharp business acumen, maximizing occupancy, revenue and average rate while minimizing guest relocations.
- Assist in forecasting, evaluate daily room revenue and labor vs business levels.
- Relay all pertinent information to the guest Service and Front Desk Agents, the following shift supervisor or manager, and all relevant areas in the rooms division.
- Lead, supervise, coach, and mentor the Front Desk Agents ensuring the correct sequence of events for proper registration and checkout of guests.
- Assign breaks and specific tasks relative to credit, missing addresses, printing registration cards, registering and keying guests, creating check-in packets, posting charges, and overall cleanliness and organization of the Front Desk.
- Ensure required reporting is accurately completed and sent out per compliance guidelines.
- Manage staffing levels as occupancy fluctuates.
- The number one priority is to be driving the standards while out on the floor with the Front Desk Agents and Bell Attendants.
- Ensure efficient guest registration, check out, and telephone service. Ensure that all duties are completed in accordance with established policies, procedures, and standards.
- Handle any guest challenges that may arise and offer meaningful resolution.
- Resolve any guest opportunity to ensure complete guest satisfaction. Then use opportunity as a training tool for the Front Desk Agents so the problem does not arise again.
- Create a welcoming environment for all guests and patrons
- Accept requests from guests regarding luggage handling and storage, delivery of items. Maintain all logbooks, keeping them accurate, updated and in good order.
- Resolve guest and employee concerns expeditiously in a manner, which is beneficial to all involved.
- Conduct daily pre-shift meetings.
- Participate in ongoing training of colleagues for continued performance improvement. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.
- Manage successful coordination of overnight requests for maintenance and housekeeping, and offer appropriate follow-up.
- Ensure standards including LQA/Forbes 5 stars are adhered to by all overnight team members.
- Conduct audits and self-audits to ensure compliance of standards
- Participate in the talent selection and recruitment for front office overnight colleagues.
- Lead the talent management initiatives and activities such as reviews, coaching, training, and disciplinary actions
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
- Handle fire panel activity
- Manage different emergency situations as they arise.
- Support bell, door, valet, Royal Service, and concierge desk as needed.
- Understand and practice the local and federal laws and regulations as they affect Fairmont Breakers.
- Prepare special reports, manage projects, and take on new initiatives as directed by management.
- Review and approve payroll timesheets
- Regular and predictable attendance
- Any other duties as assigned
- 2 Years of leadership experience in hotel Front Office required
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Ability to speak Spanish an asset
- High school or equivalent education required. Bachelor’s Degree preferred
- Previous experience managing emergency situations
- Requires good communication skills, both verbal and written
- Proficiency with systems, namely Microsoft Office and Opera Cloud
- Must possess basic computational ability.
- Must be able to handle delicate situations, prioritizing hotel and guest privacy.
- Ability to act decisively, independent of input to ensure compliance with all Fairmont policies and procedures
- Ability to lead and manage team members, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary
- Ability to solve problems and make rational decisions.
- Knowledge of Hotel operations, its services, and facilities.
- First Aid CPR certification an asset
What is in it for you:
- Salary Range: USD $73,000 to $78,000
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust, respect, and integrity. A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
ibis London Excel Docklands, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at ibis London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something
Reference
44da2f71-95ab-4b91-8130-7ae4f1c14103
Expiry Date
01/01/0001
Salary
Location
Novotel London Excel, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at ibis London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something
Reference
16927310-3b97-4339-88ad-71e6e9bd4fe3
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Garantir a disponibilidade de apartamentos limpos e arrumados, bem como a organização e limpeza das áreas públicas, em conformidade com os padrões de qualidade requeridos pela marca.
Reference
d946b620-a93d-44a2-bc4d-1defdaa3c0ad
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Overnight Front Desk AgentFirst impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception
Reference
a78430b6-b6ae-4c80-9186-9d9a9c485759
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Overnight Reservations & Royal Service AgentYour knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reserv
Reference
ff86df81-e98e-4af0-86f1-59f7cd8c54ca
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
MISSIONS :Le/La réceptionniste assure l’accueil des clients pendant la durée de leur séjour, de l’arrivée au départ, et les renseigne. Il/Elle satisfait au mieux le client et est tenu de vérifier que
Reference
64f4cc12-b994-48c5-b5d7-8df1d678d7ff
Expiry Date
01/01/0001
Salary
Location
Novotel London Tower Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
This position will be required to work shifts from 11pm - 7.18am, 5 days a week-Must be flexible Monday to Sunday.-Have a great customer service skills. -Have at least between 6months and 1year experi
Reference
2d50fccc-07e9-460c-9692-a5337707fa25
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
c6bfb82f-8b3e-4742-9169-96568eb69536
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Atender os clientes, de acordo com o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos hóspedes e práticas essenciais da área. Realizar as atividades de audit
Reference
43505bd2-56c8-4886-837c-7995250971ff
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Receber e atender os clientes conforme o estilo da marca de atuação. Prestar informações diversas, de acordo com as necessidades dos clientes e práticas essenciais da área. Colocar os clientes no “cor
Reference
452510f0-fb79-4030-b3e9-e578de3e40fe
Expiry Date
01/01/0001