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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Novotel London Excel, London, United Kingdom

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REF46342C

Night Auditor

Region

Europe and North Africa



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Night Auditor, you…

Are the ‘face of Novotel London Excel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Auditor, you will become part of a friendly team of 16 talents. Our hotel offers 257 rooms, 13 fully equipped meeting rooms, a Gym with sauna and steam room, parking area, and the Upper Deck Restaurant and bar with view on the river and the Excel Exhibition Centre.

To ensure you can best welcome and care for our guests you will need to be fluent in English and have sufficient experience in a customer service role.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.


Qualifications

  • Prior experience working with Opera or a related system is preferable
  • Fluency in English
  • Similar or equivalent experience preferred.

  • Telephone and guest relations etiquette and skills. 

  • Must have the Right to Work in the UK


Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

 

  • Pension Scheme
  • Service Charge
  • A Discount Card to be used in Accor Hotels Worldwide
  • Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • Recommend a friend scheme
  • Employee Advisory Service
  • ... And much more !

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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