- Part-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel Sydney Darling Harbour, Sydney, Australia
__jobinformationwidget.freetext.ExternalReference__
REF29373D
Overnight Guest Service Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Live the French Way, Discover Sofitel Darling Harbour.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
Please note this role is for work hours between 23:00 - 07:00
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
- Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
- Be versed in the VIP arrivals and special requests for the day.
- Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity.
- Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
- Be fully versed on hotel downtime procedures.
- Balance credit card and Food & Beverage point of sale transactions to journal reports for the approval of the Night Manager.
- Have an extensive knowledge of hotel services and facilities.
- Restock Front Desk with full stationery and supplies in preparation for the next day.
- Program wake-up calls and ensure they are delivered.
- Assist with implementation and maintenance of Sofitel Brand Standards.
Benefits, Rewards, Motivations
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
- Highly motivated with excellent attention to detail.
- Experience within a similar role.
- Strong communication skills.
- Always display a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full AU working rights are required for this role.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
BREAKFREE ON CLARENCE SYDNEY, Sydney, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
There is a unique opportunity for an experienced hotel management professional to join our Front Office team as Pre-Opening Assistant Manager / Duty Manager on a full-time basis.Reporting to our Front
Reference
df72f639-ac7b-4138-8200-8dc3613e21b3
Expiry Date
01/01/0001
Salary
Location
BREAKFREE ON CLARENCE SYDNEY, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our pre-opening Front Office Manager, you will be overseeing Hotel Reception areas which include the duties of Communications and Concierge. You'll drive team engagement, people management, guest f
Reference
4072ddf0-5ff7-44ab-a7a2-1618e3f4a042
Expiry Date
01/01/0001
Salary
Location
BREAKFREE ON CLARENCE SYDNEY, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our pre-opening Housekeeping Manager, you will lead the housekeeping team to maintain the highest standards of cleanliness and presentation throughout our properties' guestrooms and public spaces,
Reference
64286e7a-ebc1-41ad-b839-bf0a9ef18621
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
The PositionTo oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the company’s core valuesKEY ROLE
Reference
6a7ac517-cae5-4e52-a5c6-254ca7defe20
Expiry Date
01/01/0001
Salary
Location
Mövenpick Surabaya City, Surabaya, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Rooms
Description
Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.Manage and support the night staff, including front desk and security.Handle guest inquiries, complain
Reference
5b2da132-51cb-4acf-9adb-aa01ab747157
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Danang, Hải Châu District, Vietnam
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
Hải Châu District
Job Category
Rooms
Description
To liaise with guests, all Housekeeping sections-supervisors, and other departments such as Front Office, Engineering, Laundry, and F&B.Ensures forwarding and receiving of all information about the de
Reference
ac16dd83-786b-4d45-a601-a3be96fca6a1
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Danang, Hải Châu District, Vietnam
Experience Level
Executive
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
Hải Châu District
Job Category
Rooms
Description
Đảm bảo duy trì sự sạch sẽ của phòng, sàn và khu vực công cộngĐảm bảo sự hài lòng tối đa của khách và tuân thủ các tiêu chuẩn mà khách sạn.Giám sát Nhân viên dọn phòng và kiểm tra phòng khách và các k
Reference
eb6d8393-1161-41c5-a22f-02e3f3a72b8e
Expiry Date
01/01/0001
Salary
Location
ibis Kochi City Centre, Ernakulam, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Ernakulam
Job Category
Rooms
Description
Review and update the logbook.Check equipment and work setups.Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.Oversee daily operations and ensure s
Reference
95d287e5-7cc1-4e8f-a73d-0a48b28241b0
Expiry Date
01/01/0001
Salary
Location
Raffles Bali, South Kuta, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Temporary
Locations
South Kuta
Job Category
Rooms
Description
General Duties Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
Reference
011479e8-2064-45fc-a199-e20ae66a8725
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
As a Front Desk Agent, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and show
Reference
502d7370-0aac-4a41-b96c-6852bc5c86ee
Expiry Date
01/01/0001