Outlet Sales Manager

The Outlet Sales Manager, reporting to the Director of F&B, will establish a community relationship with local concierges, corporate businesses, destination management companies, and local clientele that support the food and beverage outlets at the Fairmont Pacific Rim.  This position will also conduct site inspections, travel to solicit and visit prospective and current clientele, develop business leads and solicit, promote, and sell the hotel outlets to meet the budgeted revenue goals. Working with the Sales & Marketing department, the successful individual will also assist in developing and implementing a marketing business plan for each outlet. 

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $66,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Utilize, optimize and grow the existing client base to pursue and cultivate prospective accounts.
• Develop and maintain key account listings.
• Generate profitable and logistically sound bookings to create strong business relationships and ultimately generate repeat business.
• Responsible for increasing the food and beverage through direct sales efforts, follow-up, solicitation (by phone and in person), and proper sales administration.
• Solicit new and existing accounts with the objective to generate new revenue to meet/exceed goals
• Solicit local social and corporate event business through execution of actions outlined in the Departmental Marketing Plan for Food & Beverage and through established solicitation practices 
• Develop new markets for Food & Beverage outlets through the cultivation of relationships with key clients within the community 
• Solicit existing account base to generate additional bookings 
• Respond to all inquiries regarding private event space availability in a professional and timely manner
• Negotiate prices, prepare accurate quotes and then confirm by written contracts 
• Site inspections of outlet space with potential clients
• Collaborate with Restaurant GMs to ensure that each outlet’s vision and goals are achieved 
• Oversee the smooth execution of private events
• Ensure open communication and event details with all operating departments 
• Build partnerships with the operations team to ensure service standards are maintained
• Resolve guest complaints when necessary
• Conduct pre and post event meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business
• Maintain long lasting relationships with current and potential clients
• Develop and implement F&B Venues Loyalty Program with coordination of Outlets GM’s
• Actively participate in industry related organizations and events to promote and represent the food & beverage outlets within the community 
• Assist in developing new business ideas to promote existing business within all potential market segments
• Active participation in Departmental meetings, team building efforts and other like activities
• Attend Catering/Banquet/Kitchen meetings to ensure perfection in service delivery
• Efficiently use Opera to track, solicit, book, produce event orders, and follow up on accounts
• Prepare weekly, monthly, quarterly and annual reports as required, including month-end reports – log and track all daily activities 
• Produce event orders for outlet events, and any additional administrative duties required
• Cross training opportunities with Executive Meetings Sales Manager 
• Maintain high quality of service standards required by the hotel and by the company
• Other duties as assigned

Your experience and skills include:

• Hospitality Management Degree or a Post Secondary Degree desired
• Minimum of 2 years experience as a Sales Manager in a luxury hotel
• Extensive Food and Beverage knowledge
• Knowledge of event procedures and terminology
• Extensive knowledge of Opera, Word and Windows based programs
• Must possess excellent interpersonal and communication skills, both written and verbal
• Proven leadership skills, which include coaching and motivational skills
• Problem solving & decision making skills; analytical and detail oriented
• High energy with exceptional organization and communication skills
• Excellent interpersonal & communication skills; service oriented and a team player
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must possess a strong sense of exceeding in providing quality service to our internal and external customers
• Assertive, self-starter, self-motivator with a high degree of professionalism 

Your team and working environment:

• Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
• A team dedicated to providing the best accommodation guest experience
• A team with outstanding attention to detail and is dedicated to delivering unparalleled customer service

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS