Outlet Manager, Clockwork

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Clockwork isn’t just a bar, it’s a ritual, a rhythm, and a destination within Fairmont Royal York. From perfectly stirred cocktails to moments that linger long after last call, Clockwork sets the tone for how guests experience the hotel.

We’re looking for a service-obsessed, people-first Food & Beverage leader to step into the role of Outlet Manager, owning the experience, culture, and performance of one of Toronto’s most iconic hotel bars.

This role is for a leader who knows how to balance craft and creativity with commercial excellence, who leads from the floor, and who believes unforgettable guest moments start with empowered teams.
 

What You’ll Do:

Lead the Experience

• Own the end-to-end guest journey at Clockwork, ensuring every visit reflects Fairmont standards and the outlet’s unique personality
• Champion elevated, engaging service that turns first-time guests into regulars
• Lead by example on the floor, coaching in the moment, setting the pace, and upholding impeccable grooming and professionalism

Build an Exceptional Team

• Create a strong service culture grounded in Fairmont values: Respect, Integrity, Teamwork, and Empowerment
• Hire, train, coach, and develop a high-performing team of leaders and service professionals
• Deliver daily pre-shifts, post-shifts, and monthly communications that inspire, inform, and align
• Develop structured training programs and an annual training calendar that builds specialists, not just staff

Drive Performance & Results

• Own guest satisfaction, employee engagement, financial results, and health & safety compliance
• Analyze trends, forecasts, and performance metrics to optimize revenue, labour, and operating costs
• Partner with Culinary and Beverage leaders to enhance menus, promotions, and seasonal offerings
• Develop and execute creative promotions that elevate Clockwork’s profile and drive traffic

Own the Operation

• Ensure seamless execution of hotel and brand standards across front and back of house
• Maintain exceptional standards of cleanliness, sanitation, maintenance, and safety
• Oversee scheduling, payroll control, inventory, loss prevention, and administrative requirements
• Contribute to department budgets, forecasts, and strategic planning initiatives

Collaborate & Influence

• Work closely with the Restaurant General Manager, Director of Food & Beverage, Culinary leadership, and hotel partners
• Contribute to weekly F&B planning meetings and department head forums
• Act as a brand ambassador for Clockwork and Fairmont Royal York internally and externally

What You Bring

• 2+ years of experience as a Restaurant and/or Bar Manager in a luxury or lifestyle hotel environment
• Strong leadership presence with a hands-on, floor-focused approach
• Exceptional knowledge of wine, cocktails, and beverage programs
• Proven ability to inspire teams while driving commercial results
• High emotional intelligence, sound judgment, and confidence in decision-making
• Strong organizational, communication, and administrative skills
• Hotel or Restaurant Management degree considered an asset
• Comfortable using scheduling, forecasting, and basic business systems (Excel, email, reporting tools)

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps.

What’s in it for you? 

• The base salary range for this position is $70,000 - $80,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.