Outlet Manager - Alpine Social

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Manager. Reporting to the Assistant Director of Food & Beverage, this position will be responsible for the effective and efficient day-to-day operation. This position is ideal for the individual who aspires to increase department head level experience, manage multiple operations and continue the growth towards the next management level in Food & Beverage. Let’s take your career to new heights..

What you will be doing:  

• Develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
• Development of leader’s to include: decision-making skills, performance management techniques, function planning, process mapping and analysis, and sense of urgency and ownership
• Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the restaurant and other departments.
• Develop and administer the departmental guest’s satisfactions and have proven results to grow scores
• Critically assess procedures, policies, and methods of operation and alter them where necessary
• Ensure the financial success of the department by monitoring productivity, revenues and costs
• Liaise with the kitchen to ensure that a common vision is shared
• Create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
• Liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
• Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
• Develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
• Achieve or exceed all targeted objectives as it relates to our pillars (Colleagues, Guests, Owner, and Brand)
• Ensure the successful seasonal transition of the restaurant
• Attend Leadership meetings, Department Head meetings, Resume meetings, Health & Safety, and other meetings as required
• Administer departmental payroll
• Execute restaurant marketing and social media planning

• Previous department head level experience required (minimum of 2 Years)
• Previous high volume restaurant operations experience required
• Previous fine dining experience required
• Previous experience handling and leading a wine program (maintaining master wine list)
• Working knowledge of Silverware, Microsoft applications, OpenTable!, an asset
• Post-Secondary Degree or Diploma in Hospitality or Food and Beverage Management an asset
• Highly organized individual with the ability to multi-task
• Demonstrated ability to delegate tasks to team members to ensure results
• Demonstrated a strong passion for both Food and Beverage
• Must have strong, proven leadership qualities and management skills
• Self‑motivated, with the ability to make effective decisions
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.