Laurel Court Restaurant General Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Manage the day-to-day function of all restaurant leaders, employees, sales, cost controls and overall performance of Laurel Court Restaurant – in conjunction with the Culinary Leadership Team
• Controls and analyzes, on an ongoing basis, the following:
  • Luxury focused Beverage program standards & quality control
  • LQA aided service expectations from arrival to departure of guests
  • Guest Satisfaction Survey (Trust You) and Guest review follow up
  • Colleagues Engagement Survey (EES & Pulse Survey)
  • Marketing, promotions and visibility initiatives
  • Operating costs and Labor management (financials) and staffing levels to business
  • Sanitation, cleanliness, hygiene (front & back of house)
  • Weekly employee schedules
• Ensures optimum performance in each of the above areas
• Maintain full ownership of the restaurant environment and guest experience
• Establishes and maintains effective employee relations. Engage professionally and constructively in all leadership interactions
• Ensure proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Assistant Director of Food & Beverage, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and progressive corrective action if necessary to ensure appropriate staffing and productivity
• Develops formal training program, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their venue with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the Assistant Director of Food & Beverage.
• Other duties as assigned

• Degree in Hotel and Restaurant Management preferred, or equivalent operational experience
• Minimum of 3 years of experience as Department Head, Restaurant Manager or 2 years as General Manager
• Computer literate in Microsoft Window applications and social media required
• Strong leadership skills
• Strong knowledge of food & beverage product and current industry trends
• Must have excellent interpersonal and communication skills
• Solid understanding of Unions or Collective Bargaining Agreements an asset
• Knowledge of LQA Luxury Standards, Point of Sales experience, Birchstreet, Dayforce are an asset

Physical Aspects of Position (include but are not limited to):

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Salary Range: $92,000.00 to $120,000.00 USD Gross annually

Visa Requirements:
Must have proof of eligibility to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D