- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Tala Bay, Aqaba, Jordan
__jobinformationwidget.freetext.ExternalReference__
REF30264O
Operator
Region
MEA SPAC
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Key Deliverables and Responsibilities
Planning & Organizing:
- Review and update Logbook
- Check equipment
- Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Supervisors / Night Manager (if on shift).
- Monitor Employees performance/ Coaching
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
- Implement and coordinate the Front Office OSM
- Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
- Be fully aware of the Talk of the Walk for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- of all Is aware of the daily activities and has product knowledge the hotel facilities
- Ensure panic report is printed during the shift at least twice.
Operations:
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
- File daily reception report and documents systematically.
- Print panic report (at least twice a shift).
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
RIXOS RIXOS RAS AL KHAIMA, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Wellness & Recreation
Description
JOB DESCRIPTION We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. W
Reference
25848a4b-dd93-476f-a986-516f1dedcb36
Expiry Date
01/01/0001
Salary
Location
ibis Hyderabad HITEC City, Hyderabad, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Hyderabad
Job Category
Food & Beverage
Description
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operationAssist management to supervise junior te
Reference
d7510311-6c39-4280-a498-fe28ba93a40c
Expiry Date
01/01/0001
Salary
Location
PULLMAN PULLMAN NAIROBI WESTLANDS, Nairobi, Kenya
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Nairobi
Job Category
Finance
Description
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonab
Reference
4f2dca20-fa8e-4ee8-bd6b-32b5575c180b
Expiry Date
01/01/0001
Salary
Location
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Manama
Job Category
Wellness & Recreation
Description
As a Thai Massage therapist, your role means relaxation and indulgence to our guests. Aside from providing quality massage therapies and body treatments, your responsibility will include stock monitor
Reference
a5fbcb42-6da5-4c8f-8f6d-3b1c6064d95c
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RAS AL KHAIMA, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Wellness & Recreation
Description
JOB DESCRIPTION We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. W
Reference
54d27220-f762-41e4-95e0-ab36ed0a3b31
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS RAS AL KHAIMA, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Talent & Culture
Description
JOB DESCRIPTION We are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. W
Reference
4a06008a-23e4-4a2c-a858-c38e78e22c63
Expiry Date
01/01/0001
Salary
Location
Le Grand Hôtel Cabourg - MGallery, Cabourg, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Apprenticeship
Locations
France
Job Category
Sales & Marketing
Description
Vos principales missions seront les suivantes :Assurer le suivi du fonctionnement des réseaux sociaux existantsContribuer à la stratégie de création de contenus ;Assurer une veille concurrentielle sur
Reference
84d6bbb6-0178-459d-ac6e-06e46cf992a1
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Windhoek, Windhoek, Namibia
Experience Level
Director
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Windhoek
Job Category
Engineering & Maintenance
Description
Financial & Administration goals :To oversee and manage daily tasks which are carried out in a professional, competent and cost saving manner.Organization of all engineering administration, stock co
Reference
0e197546-817b-43d8-ad28-e433dc7a684b
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg HafenCity, Hamburg, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
25hours Hotels
Job type
Temporary
Locations
Hamburg
Job Category
Food & Beverage
Description
Wie schaut dein Arbeitstag aus...Du lebst für den Gästeservice und es bereitet dir Freude anderen etwas gutes zu tunDu behältst den Überblick auch wenn 5 Gäste dir gleichzeitig ihre Bestellung zurufen
Reference
be522679-3c9d-4acb-b093-ed3e2d62399d
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Hamburg HafenCity, Hamburg, Germany
Experience Level
Associate
Job Schedule
Full-Time
Brands
25hours Hotels
Job type
Temporary
Locations
Hamburg
Job Category
Food & Beverage
Description
How does your working day look like...You burn for guest service and it gives you pleasure to do something good for othersYou keep the overview even if 5 guests call for you at the same timeYou not on
Reference
719b6140-3d44-4b96-9d3c-47702ceccdef
Expiry Date
01/01/0001