Operations Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Part of ACCOR hotels, the four star MERCURE White Hart hotel is conveniently located in Salisbury historic city centre. The famous cathedral is a short five-minute walk away, while Stonehenge & the New Forrest are located within 12 miles away. The hotel offers 68 bedrooms with meetings and events capacity for up to 200 people. In October 12, purpose built apartments will open to complement the hotel offering.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Operations Manager reports directly to the General Manager and acts on their behalf in their absence, is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience, & Health and Safety. Your role is to maintain MERCURE standards and, to guarantee a consistently high quality guest experience. You will be co ordinating all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. You will be integral to being part of a family team culture, which is service focused, positive and driven to succeed, open to change and creative in approach. Development of our talent within the hotel is key to succession planning and retention of the team.

In summary

• Carry out Duty Management shifts accordingly
• Experience of running meetings and events up to 200 people
• Employment planning and HR management of team
• Comprehensive Operational Oversight
• Quality Assurance
• Coordination & Optimization
• Culture & Development
• Talent Management
• CRISIS management
• Being a an Ambassador of the hotel
• Additional tasks given by Reporting Manager

• Proven experience in similar role for at least one year
• Stock taking knowledge
• Understanding for finance, including forecasting, rotaring, budgeting.
• Communication Skills
• Operational knowledge & past experience of working in reception, kitchen, & restaurant
• Competent using windows 365 applications
• Opera system knowledge would be beneficial
• Qualifications such as licensee, food hygiene an advantage
• Cultural Competence
• Right to work in UK

Let's take a look at the benefits you will receive from us.

• A great work life balance with straight shifts
• A General Manager that will develop you ready for your first General Manager Role
• Two complimentary stays throughout the UK
• Meals on duty
• Look sharp in our provided uniform
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Savour the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• In addition, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
•  Information on the processing of personal data:

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