- Full-Time
- Permanent
- IBIS STYLES
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
ibis York Centre, York, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF1923L
Operations Manager
Region
Europe and North Africa
Ibis Styles York is a fully refurbished hotel, blending modern design with local history and culture. It is uniquely themed, offering exciting architecture, vibrant interiors, and Instagram-worthy spaces. Guests enjoy creative, comfortable rooms with modern amenities, including high-speed Wi-Fi. The hotel’s shared spaces are perfect for connecting with fellow travellers.
The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
Our Operations Manager at Ibis York should be supportive, proactive, analytical, and entrepreneurial; creating extraordinary experiences for our guests, fostering an empowered environment for our Splendid Family Members, whilst supporting and working closely with the General Manager to drive and achieve quality results, reflecting the company culture and values.
As Operations Manager, your key responsibilities will include:
• Oversee daily hotel operations: Manage the smooth operation of all hotel departments, including front desk, housekeeping, food & beverage, and maintenance.
• Replace the General Manager when in their absence
• Manage staff: Supervise, train, and motivate hotel staff to ensure excellent guest service and efficient operations, while also handling recruitment, performance management, and fostering a positive work environment to support staff development and retention.
• Budget management: Monitor and manage hotel expenses and budgets to ensure financial targets are met, including overseeing banking activities, managing cash flow, and ensuring accurate financial reporting and reconciliation.
• Commercial Management: Stay engaged with the hotel's local environment, manage its commercialization, ensure accurate information on TARS and websites, monitor service quality through guest feedback, collaborate with the General Manager on the sales plan, and oversee the operation of hotel points of sale
• Ensure guest satisfaction: Address guest complaints, resolve issues, and ensure a high standard of customer service is maintained.
• Maintain safety and cleanliness standards: Ensure the hotel complies with health and safety regulations, support external auditors during their audits, and ensure all necessary documentation and procedures are in place to maintain cleanliness and safety across all areas.
• Implement operational procedures: Develop and enforce standard operating procedures for various hotel functions to ensure consistency, while adhering to brand standards to maintain the quality and reputation of the hotel.
• Collaborate with the Region or Network: Work with marketing, sales, and other departments to drive occupancy and improve service offerings.
• Monitor inventory and ordering: Ensure adequate stock levels of supplies for hotel operations and manage ordering and inventory control.
Key experience include:
• Proven experience as an Operations Manager, with strong commercial acumen and the ability to drive sales
• Financially able to take appropriate action where necessary and get fully engaged in budget setting – to own the business
• In-depth knowledge of the local market and a solid network within the industry.
• Expertise in business planning, developing and implementing innovative initiatives to enhance guest experiences and drive revenue.
• Up-to-date knowledge of statutory obligations, including health and safety, compliance, and capex management
• Exceptional people management skills, with a track record of coaching, developing, and inspiring teams.
• Sharing the goals and value of the group within your team to drive team buy in and loyalty
We offer:
• Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• 28 holiday days
• Apprenticeship programmes available
• Learning and Development Opportunities
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
IBIS STYLES PHUKET BANG TAO, Phuket, Thailand
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Phuket
Job Category
Executive & Hotel Management
Description
General Manager Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfacti
Reference
a6c74dce-5800-4f71-b825-f12b6f18687f
Expiry Date
01/01/0001
Salary
Location
Hurghada, Egypt
Experience Level
Director
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hurghada
Job Category
Executive & Hotel Management
Description
The Area Director of Culinary is a senior executive role responsible for overseeing the culinary operations of multiple luxury hotels within the region. This position requires a visionary leader with
Reference
1e153369-84c0-479e-9e64-3cd702f92fea
Expiry Date
01/01/0001
Salary
Location
Makkah, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Makkah
Job Category
Executive & Hotel Management
Description
We are seeking an experienced and visionary General Manager to lead our prestigious hotel operations in Makkah, Saudi Arabia. As the primary strategic business leader, you will be responsible for over
Reference
af256cfd-d7bf-419b-b65a-b8d62a632215
Expiry Date
01/01/0001
Salary
Location
Novotel Amsterdam City, Amsterdam, Netherlands
Experience Level
Student
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Internship
Locations
Amsterdam
Job Category
Executive & Hotel Management
Description
Wat ga je doen? Jij bent als trainee de rechterhand van onze General Manager Ad Hoondert en ondersteunt tevens de Operations Manager Jeroen van Gemert. Je zit dus enorm dicht op het vuur en zal vanaf
Reference
5a093749-0f49-47e0-913e-0f686b92bfc8
Expiry Date
01/01/0001
Salary
Location
Shaden Resort, AlUla, Saudi Arabia
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
AlUla
Job Category
Executive & Hotel Management
Description
We are seeking an experienced and visionary General Manager to lead our prestigious hotel operations in Madinah, Saudi Arabia. As the primary strategic business leader, you will be responsible for ove
Reference
a78f38ba-fd81-45ac-bfb0-ffca80b6d821
Expiry Date
01/01/0001
Salary
Location
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Executive & Hotel Management
Description
Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals Ensure information provide
Reference
eab3cdf5-62ff-40fb-b2d6-0b1115ecc886
Expiry Date
01/01/0001
Salary
Location
Mövenpick Cairo Media City, 6th of October City, Egypt
Experience Level
Executive
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Egypt
Job Category
Executive & Hotel Management
Description
Supervise and guide department heads (e.g., Front Desk, Housekeeping, Food & Beverage, Engineering) in their daily responsibilities.Monitor key performance indicators (KPIs) across all departments, su
Reference
ce626c9a-3f8a-45f3-8c24-9c5ba0cb7a70
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Tour Eiffel Grenelle, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Executive & Hotel Management
Description
Directeur (H/F) Soyez un ambassadeur de la marque et de l'établissement en tant que directeur, où votre leadership, vos solides compétences relationnelles et votre vision stratégique vous aideront à
Reference
329da24c-25de-434e-a12a-42237e427fe7
Expiry Date
01/01/0001
Salary
Location
ibis London Docklands Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
General Manager Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfacti
Reference
771295b1-6217-4853-9d80-f932a78661c0
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Wien Westbahnhof, Vienna, Austria
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vienna
Job Category
Executive & Hotel Management
Description
Du bist ein Organisationstalent, hast Hotellerie im Blut und behältst auch dann den Überblick, wenn um Dich herum Hochbetrieb herrscht? Dann haben wir genau die richtige Herausforderung für Dich!Als O
Reference
a051ae64-d135-47cc-8fe8-e6f88e7b293c
Expiry Date
01/01/0001