Operational Compliance Manager

We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world. 

Purpose

As the Operational Compliance Manager, you will uphold Accor’s reputation for transparency and integrity by leading the Operational Compliance team and ensuring compliance with relevant legislative requirements and internal policies. You will drive the execution of strategic objectives aligned with the Realty and Asset Management operational strategy, strengthen operational capability through targeted training and champion continuous improvement. Working closely with stakeholders and regulatory bodies, you will promote proactive risk management, operational excellence and accountability across the business.

Primary Responsibilities

• Lead and manage the Operational Compliance team, setting clear priorities and performance expectations, developing team capability and translating strategic objectives into actionable plans, with accountability for delivery and measurable outcomes aligned with the Realty and Asset Management operational strategy
• Drive the development and delivery of targeted compliance training, translating audit findings and operational needs into practical learning that strengthens team capability and improves compliance outcomes
• Partner with operational leaders to embed learning into day-to-day practices, monitor training effectiveness and address capability gaps through ongoing coaching and support
• Champion continuous improvement by identifying opportunities to streamline processes and thoughtfully adopt emerging digital tools and smarter ways of working, reducing manual effort while maintaining appropriate oversight, accuracy and confidentiality

• Promote a culture of transparency, integrity and accountability in dealings with stakeholders and relevant regulatory bodies

• Develop and oversee the audit schedule to ensure MLR properties are audited as required
• Review all audits completed by the team to ensure accuracy, consistency and clear, actionable reporting to operational teams
• Conduct on-site and remote compliance audits as required, ensuring timely reporting, follow-up and monitoring of agreed actions through to completion
• Provide guidance and support to Operational Compliance team members on Owner Letting Agreements, Caretaking Agreements  and trust account legislation
• Oversee the administration and management of quarterly online compliance reports, ensuring timely completion and follow-up of identified issues
• Oversee Sihot project management, coordinating priorities, stakeholders and delivery milestones
• Facilitate strategic meetings, including the Governance & Compliance meeting, ensuring clear decisions, assigned actions and timely follow-through
• Undertake other relevant duties as required from time to time

Skills and Experience

• Thorough knowledge of Owner Letting Agreements, Caretaking Agreements, and trust legislation across all Australian states and territories
• Extensive experience in trust environments with a strong understanding of compliance requirements
• Working knowledge of Sihot Property Management System (PMS) and Central Reservation System (CRS)
• Advanced organisational skills with exceptional time management and multitasking abilities
• Strong communication, negotiation, and stakeholder management skills, with the ability to build relationships and navigate complex environments
• Demonstrated experience in leading and managing teams, setting performance expectations, coaching and mentoring, and translating strategic objectives into measurable operational outcomes
• Experience in developing and delivering practical training, assessing learning effectiveness and building operational capability
• A continuous improvement mindset, with the ability to identify process efficiencies and support the responsible adoption of emerging digital tools and new ways of working

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.