Night team Member - full time

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Working 5 flexible shift per week 11 pm - 7 am.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
• Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
• Inform the guest of all the services available at the hotel.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Covers at reception, F&B, and other departments as required.
• Understand and comply with all health and safety regulations for the hotel.
• Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
• Attend to other duties as requested by Management and Supervisors
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders through POS system.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.

Work Experience

• Previous Customer Service Experience.
• Previous Hotel experience in a similar room (Desired).
• Guest oriented, service minded, and attentive to details.
• Sparkling personality.
• Well organised.
• Team player spirit.

Benefits

• Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
• Free Bonus Breaks Voucher.
• Friends & Family Rates.
• Pension Scheme.
• Childcare Voucher Scheme.
• Cycle to Work Scheme.
• Eye Test Vouchers.
• Staff Uniforms Provided.
• Employee Support through confidential Advice Line 24/7

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.