Night Porter

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

An exceptional opportunity presents itself for a Night Porter to join the Rooms Department at Raffles London at the OWO.

Reporting into the Night Duty Manager and Head Concierge, you will be a direct point of contact for guests in the lobby and work with the concierge team to provide any answers to questions they may have. To assist guests with their luggage and delivering it to their rooms as promptly as possible. During nights you will be responsible for guest and team special requests and errands ensuring all needs are met.

To handle all guest luggage, packages, and parcels with the utmost care and attention to detail. To provide a genuine, attentive, friendly, positive and proactive service to our guests as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

Specifically, as the Night Porter, your responsibility’s will include:

• Accepting and distributing of incoming deliveries according to SOP
• Take responsibility for the department and area on night shifts.
• Act as the contact point between Front office and guests.
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the door, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Track and trac all luggage and guest items arriving into the hotel.
• Escorting guests and luggage trough the building.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Assist with night concierge and front office duties as required.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Who are we looking for?

• Previous night working experience
• Ability to communicate clearly and efficiently in English, both verbal and written
• Recent experience within in 5-star hotels or a similar role
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Able to work within a team and to multitask and remain calm under pressure
• Distinctive, professional and warm personality
• A proven track record and ability to provide high levels of service under pressure
• Exceptional communication and customer service skills, both written and spoken
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
• An understanding and willingness to contribute to a 24h operational schedule when required

Desirable

• UK Driving licence.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose :Demonstrating care and responsibility within your role, to make a tangible impact on the business.