Night Manager

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you will be doing:

Assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures.

Ensure that a thorough understanding of the companies cashiering and night audit procedures are maintained and implemented across the operation.

Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining the standards across Front Office and Switchboard.  

Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded.

Supervision of all overnight front of house and back of house operations, ensuring their nightly tasks are carried out with a high level of efficiently and professionalism.

Additional responsibilities as assigned in absence of the Front Office Manager.

Performance of additional duties as required or assigned including working in different departments than usually assigned.

As the Manager on Duty, this role requires a courteous and efficient manner in dealing with guest’s complaints and ensuring issues are adequately resolved in line with exceeding our guest’s expectations.

What are we looking for?

Previous experience within a luxury hotel environment

Strong problem-solving skills and the ability to make key operational decisions under the guidance of the hotels standard operating procedures.

A proven track record and ability to provide high levels of service under pressure.

Exceptional communication and customer service skills, both written and spoken.

Fluency in English and Turkish

Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Well developed technical and computer skills.

An understanding and willingness to contribute to a 24h operational schedule when required.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.