Night Manager

Department: Front Office/Reception
Location: Mercure Ibis London Earls Court
Job Type: Full time

The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar free spaces in London for events up to 1200 guests. The F & B outlets in the property have been created by PARIS SOCIETY. The F & B space named Barnaby’s, is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings/functions.

• Effectively manage the daily reconciliation of the Hotel’s trading
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation
• Ensure maximum guest satisfaction as well as the safety and security of the property.
• Engage with all Heartists so that they feel free, sparked and valued within their role.

Main Responsibilities 

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Formalising the Night Team Rota to ensure adequate cover based on Business needs.
• Completing performance reviews with the Night Supervisors and Night Auditors every quarter to ensure performance is kept at a high level.
• Organise team building exercised for the Night team every 6 months to encourage a strong team bond.
• Process all management accounts as required.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception duties as required.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Ensure lights are turned off in the offices and unused areas.
• Performs night security rounds.
• Supervise the night cleaners, ensuring the cleaning task is completed to a high standard.

Financial Responsibilities 

• Ensure all billing is accurate and correct monies are collected. 
• Review guest files that are exceeding hotel limits and follow up.
• Ensure thorough checks on shift banking and that correct cash handling procedures are followed.
• Maintain the security of monetary floats and ensuring that cash handling procedures are strictly adhered to.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Adhere to the department budget through the Purchase Order System and inventory controls.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.

Talent & Culture Responsibilities

• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
• Create a team that works together with trust and takes responsibility to meet the goals of the Hotel.
• Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn.

Health & Safety

• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Be fully conversant with departmental fire and evacuation procedures.
• Ensures the Night Security policy is implemented, that the property is secure and that the hotel walk happens consistently and any issues reported.
• Check the security of the guests and their properties, makes regular security rounds of the hotel on floors, garage and technical areas.

Security

• To have a full working knowledge of all areas of the hotel and train night team accordingly
• To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment
• To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

WHAT IS IN FOR YOU

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK