Night Manager

We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

In the role of Night Manager you will report directly to the Front Office Manager. Tasks and responsibilities will consist of, but are not limited to the following:

• Hold responsibility and accountability for the efficient operation of the hotel 
• Cross check and balance work completed during the day for all outlets on a shift
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
• Support the night team in taking, preparing and delivering room service orders
• Effectively handle guest complaints
• Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed. 
• Maintain responsibility for the overall auditing and administration function of the Night Audit team
• Manage the Guest Relations function and confidently manage any disruptive guests and ensure their discreet removal from the property if needed
• Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
• Be available at all times for guest queries
• Ensure the hotel is operating efficiently and according to hotel policy
• Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

Your Skills and experience include:

• Guest-obsessed focus with the ability to flex in a fast-paced and ever-changing environment
• Ability to navigate through change and provide quick-thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal 
• Knowledge of Microsoft Outlook, Microsoft Office and Opera or Opera Cloud preferred

WHAT IS IN IT FOR YOU:

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Fun, supportive and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.