Night Manager

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

• Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives.
• To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
• To check and maintain the Manager on Duty safe in accordance to the procedures set by the company.
• The Night Manager will be responsible to carry the Manager on duty’s key at all point of time and must never hand them to anyone else.
• To advise the Front Desk Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
• Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
• To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development.
• To maintain the integrity of the Front Office environment.  To share their knowledge, contacts and be compassionate with all of our colleagues.  All positive and negative matters must be handled in a professional manner.
• Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest.
• In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
• Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern. 
• To be fully trained in emergency procedures and to assist in carrying out any practice drills.
• Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (including leading the E.R.T.)
• Monitor the car park and driveway.
• Make regular rounds of the Hotel to ensure smooth operations in all areas.
• Authorize after hour distribution of keys, Including dry stores and beverage stock.
• Supervision of all hotel operation during night hours.
• Perform any other related duties assigned to him/her by the Front Office Manager.
• Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
• To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
• Completes regular quality assurance inspections and coach accordingly
• An unbiased report must be sent to all concerned at the completion of every shift.
• Ensures that the department’s equipment is well cared for and properly maintained
• Ensures that Night Team colleagues are well trained and prepared for the hotel emergency procedures
• Act as Manager on Duty as per the MoD brief, and ensure all related tasks are completed accordingly.

• Knowledge Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word;  Excel; Power Point; Meeting Matrix
•  Minimum of one-year previous Front Office supervisory experience.
• Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Excellent written and verbal interpersonal and communication skills.
• Must be strong team player with proven leadership, development and delegating skills.
• Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence.
• Diploma in Hotel management an asset.
• Previous International experience essential.
• Second or third language an asset.