Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
In this full-time role, you will primarily oversee the night auditing process, ensuring all guest accounts, revenue postings, and reports are accurate while creating a warm and personalised experience for every guest overnight.
Two nights per week, you will take on Night Manager responsibilities, leading the overnight team, maintaining the safety and security of guests, staff, and the property, and ensuring service standards remain exceptional.
This is a fantastic opportunity to develop your operational and leadership skills in a supportive luxury hotel environment, where your attention to detail, professionalism, and calm presence will make a real difference to both guests and the team.
Key Responsibilities:
Conduct night audit procedures, including reconciling daily revenue, verifying guest accounts, and preparing audit reports.
Welcome late arrivals and farewell early departures, ensuring a smooth and personalised guest experience.
Respond promptly to guest requests and enquiries, delivering solutions with professionalism and warmth.
Coordinate with Front Office and other departments to ensure seamless overnight operations.
Provide an effective handover at the start and end of each shift.
On relief Night Manager nights:
Oversee all overnight operations, maintaining safety and security.
Lead the night team, ensuring service excellence and smooth operational flow.
Handle any guest concerns or issues that arise overnight with composure and focus.
Qualifications
Previous experience as a Night Auditor or in a similar operational role within a hotel environment.
Previous Night Manager or supervisory experience is highly regarded.
Calm, confident, and composed under pressure.
Strong team focus with the ability to engage, mentor, and lead by example.
Enthusiasm for connecting with guests and delivering personalised service.
Exceptional presentation, grooming, and communication skills.
High level of computer literacy; Opera experience preferred.
Availability to work a 7-day rotating roster, primarily overnight, including two relief Night Manager nights per week.
Additional Information
What’s in it for you...
Access to excellent benefits, including worldwide accommodation and food & beverage discounts, shopping discounts, free nights’ accommodation on your Accor anniversary, confidential employee assistance program, and discounted health insurance.
Work close to home in Melbourne's South-East while avoiding the CBD.
Career development and learning opportunities with Australia’s largest hospitality group, including industry-leading training through Accor Academy.
Be part of a dynamic and supportive hotel team where your contributions are valued.
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!
