Company Description
Accor is the pacific's largest and fastest-growing hotel group, with a network of over 5,000 properties across more than 100 countries. Beyond being a global leader, we are a community of over 260,000 hospitality experts, placing people at the heart of everything we do, nurturing a passion for exceptional service and achievement, beyond limits.
Closer to home, Novotel Sydney on Darling Harbour stands as Accor's flagship hotel in the region. Centrally located in Darling Harbour, surrounded by iconic attractions, restaurants, and bars, Novotel and Ibis are celebrated for their quality, simplicity, and exceptional value, offering over 750+ rooms with breathtaking views of Darling Harbour and the Sydney CBD.
Job Description
We are seeking an enthusiastic Assistant Manager (Front Office) to join our professional and dynamic team. In this key role, you will support the management of daily operations for Front Office, Concierge, Communications, and Night Audit functions. Your focus will be on ensuring guest satisfaction, team motivation, and maximizing profitability.
Key Responsibilities:
- Ensure full utilization and accuracy of the Front Office system, producing operational reports as required.
- Supervise guest arrivals and departures, ensuring seamless room allocation and check-in/out processes with a guest-centric approach.
- Assist in preparing Front Office monthly reports, including key performance metrics, strategies, and forecasts.
- Offer leadership and guidance to employees whilst on shift
- Monitor employee training
- Assist in all areas of the hotel during peak times to eliminate potential issues
Qualifications
- An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
- Have the necessary skills and training for complaint handling
- You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security
- You have an outcome driven approach to performance and results
- You have experience in Opera Cloud, Microsoft Word and Outlook
- First Aid Certificate and NSW Responsible Service of Alcohol
- Excellent written and verbal communication skills
Additional Information
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Opportunities for career development and growth within Accor’s global network.
- Incredible Accor Heartist Benefits – access to Accor’s extensive benefits including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
