Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
To act and interact with guests and ambassadors in a way that will create a legendary experience in accordance with the Sofitel Values; Open Mindedness, Generosity, Excellence, Joie de Vivre. Under the general guidance and supervision of the Night Manager and within the established Sofitel London St James’ policies and procedures, responsible for activities such as, but not limited to, check in and check out, auditing and closing the date.
RESPONSIBILITIES
- To maintain and where possible exceed the standards indicated by Sofitel Benchmark, Forbes and LQA
- Responsible for welcoming and processing of all late arrival guests to the hotel.
- Responsible for the comfort of all our guests throughout the night and provide continuity of service for front office over a period of 24 hours.
- Handling internal and external phone calls in the absence of switchboard.
- Carry out operations concerning payment, currency exchange.
- Complete credit check on all guests each night, reporting any problems to Night Manager.
- Provide wake-up calls for hotel guests in the absence of the Night Manager.
- Respond to all guest correspondence in a timely manner.
- Prepare all activities and incident reports every night
- Assists in preparing a hand-over for the next day shift team.
- Prepare the reservations for early morning arrivals.
- Handling concierge duties in case no concierge staff available such as booking cabs, carrying luggage to the room and distributing the daily newspaper.
- Check the cleanliness of the workplace, making sure that the reception area and the back office are clean and tidy at all times.
- Responds to guests requests in a timely manner.
Qualifications
- Previous hotel or front office experience preferred.
- Strong numerical and cash-handling skills.
- Proficient in PMS and Microsoft Office.
- Excellent customer service and communication skills.
- Detail-oriented with the ability to work independently on night shifts.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary, departmental incentives and a loyalty bonus of £1,300.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
