- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Doha, Doha, Qatar
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REF20336D
Night Auditor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
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THE ROLE
The Night Auditor assists Night Manager in the management of the after-hours responsibilities of the hotel. The Night Auditor is responsible for assisting all guests visiting the hotel and providing a personable arrival/departure experience for guests residing at Raffles Doha. The Night Auditor is required to demonstrate a pleasant and approachable demeanor during daily night shift duties, has a guest centric approach in service delivery, embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the Night Auditor has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.
KEY ROLES & RESPONSIBILITIES
- Responsible for daily coverage of the receptionist duties during the night shifts
- Completion of all assigned tasks daily during the night shifts
- Preparation of operational reports for leadership team
- Ensure smooth Night Audit process and rollover of system date to the following day
- Ready to undertake all roles during the night shift of the Front Office Team
- Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
- Enforces Property Management System etiquette and accuracy of administrative duties
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Assists with daily shift’s bookkeeping of Front Office Team
- Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
- Maintain cashier float and ensure accurate daily report of all money received
- Assists other hotel department functions when the need arises
- Upkeep personal grooming standards, ensures discipline, and efficiency of duties
- Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
- Training and coordination with supporting departments
- Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and strive to achieve targets as set by management
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
- Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
- Reports any suspicious behaviour of guests and staff to the Managers and Security
- Ensures that all potential and real hazards are reported appropriately immediately
- Fully understands the hotel’s fire, emergency and evacuation procedures
PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE
- Possesses strong interpersonal skills and ability to communicate in second language
- Manages all guests/team members’ needs with equal drive
- Embodies a creative mind to propose new service processes with guest satisfaction and team productivity in mind
- An attentive and inquisitive persona during the after-hour shifts
- Carries an eye for detail and an approachable demeanor for all guests and team members
- Self-driven approach to carry out assigned responsibilities
- Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
- Possesses good computer and property management system knowledge
- High level of integrity, enthusiasm, dedication for continuous improvement
- Embraces change and open-minded in a dynamic work environment
- Has an understanding of the middle eastern clientele and culture
- Has an understanding of key stakeholders in the luxury travel space
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