Night Auditor / Guest Service Agent

The Company & Hotel

We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport. 

We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

In this role you will:

• Provide exceptional service during check-in, check-out and throughout the guest stay.
• Ensure procedures are followed in relation to guest confidentiality and safety.
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
• Checking and balancing the day’s takings from the hotels outlets.
• Ensuring accurate charges to our guest’s rooms.
• Ensuring the safety and security of our guests.
• Completing the night audit process reconciliation & excel reporting.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Prepare light room service meals for guests from our Late Night Menu.
• Control after-hours access to the property.

If this role interests you and you can demonstrate that you have:

• A true desire to work with people and create human connections.
• A professional appearance and demeanor that will represent our brand well.
• Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests..
• Previous experience with a property management system. Preferably Opera.
• Exceptional customer service skills, communication and time management skills.
• A friendly and outgoing personality.
• Proven ability to work unsupervised.
• A willingness to use initiative and strong problem solving skills.
• Strong analytical skills with a high level of computer literacy and accuracy
• Ability to work late night shifts 11pm – 7am.
• Be reliable and flexible with the ability to work all shifts including nights and weekends.

What’s in it for you?

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy. 
• Continuous learning and investment into your capability, including Accor’s Revenue Management Academy certification. 
• Work with sector-leading IDeaS revenue management platform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.