Director of Front Office

Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are currently seeking a Front Office Manager to join our team. As the leader of our front office operations, you will be responsible for ensuring exceptional guest experiences, managing a team of front office staff, and overseeing the smooth running of daily operations.

Main Duties.

• Manage and supervise all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate front office staff to maintain high standards of customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Oversee guest check-ins, check-outs, and reservations processes
• Handle complex guest inquiries, complaints, and special requests professionally and efficiently
• Collaborate with other departments to ensure seamless guest experiences
• Manage the front office budget, control expenses, and implement cost-saving measures
• Analyze and report on key performance metrics, occupancy rates, and revenue statistics
• Ensure compliance with hotel policies, procedures, and local regulations
• Implement and maintain quality control standards for the front office
• Participate in the development and execution of marketing and promotional activities
• Stay updated on industry trends and implement innovative practices to improve operations

• Proven experience in front office management or senior hospitality roles
• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal abilities
• Outstanding problem-solving and decision-making capabilities
• Proficiency in hotel management software and property management systems
• Customer service-oriented with a passion for delivering exceptional guest experiences
• Strong financial management skills, including budgeting and forecasting
• In-depth knowledge of hotel operations, front office procedures, and revenue management strategies
• Detail-oriented with excellent organizational and multitasking abilities
• Adaptability and ability to thrive in a fast-paced, dynamic environment
• Knowledge of Egyptian hospitality standards and local tourism industry
• Fluency in English
• Flexibility to work various shifts, including nights, weekends, and holidays