Night Audit - Ibis Newcastle

Ibis Newcastle is nestled in the heart of the vibrant city of Newcastle, boasts a rich history dating back to its establishment. Originally built to cater to the thriving coal mining industry that defined the region, the hotel has evolved over the years to become a beacon of modern hospitality while still honouring its heritage

Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you!

A night in the life of a Night Auditor consists of:

• This role is required to work overnight from 11pm to 7.30am the next day.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
• Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality
• Management of the security and safety of both hotel guests and employees
• Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
• Ensure that reservations details for in houseguests are recorded correctly, ie. Room rates, dates of stay, authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

What you bring to the table

• Previous experience in Front Office operations.
• First Aid certificate would be viewed as favourable.
• Strong interpersonal and problem solving skills.
• Exceptional written and verbal communication skills.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun