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  1. Full-Time
  2. Temporary
  3. RAFFLES
  4. Sales & Marketing

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Raffles Bali, South Kuta, Indonesia

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REF35700X

Marketing & Communication Manager

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or
rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.


Job Description

  • Be fully conversant with the brand, its standards and its DNA (visual and written communication, product, service, distribution e.g. brand Packages) 

  • Manage brand compliance for the hotel to grow the equity of the hotel and outlet brands and the brand equity across all channels 

  • Manage all marketing/promotional/sales collateral development/production both on and off line 

  • Manage a fully integrated communications calendar for the Hotel around events, food and beverage, public holidays, need periods 

  • Liaise with the regional Communications team to maximize communications exposure 

  • Ensure all visual and written communication (internal/external, offline/online) is fully aligned with the hotels positioning and brand 

  • To identify opportunities to further expose the hotel and maximize revenue opportunities through sponsoring local sport/cultural/art events that are aligned with the hotel positioning and are sound in delivering a strong ROI 

  • Drive the marketing and communication (internal and external) of the Hotels CSR commitments 

  • Ensure that Accor Loyalty Program is robustly promoted in the hotel and champion a loyalty culture  

  • Ensure the hotel Accor Loyalty recognition program is followed and according to the brand promise 

  • To identify complimentary Partnership opportunities to grow the hotel equity (always ensuring our own Loyalty and Subscription programs are protected) 

  • In conjunction with the Director of Revenue manage country, regional and global partnership opportunities with airlines and financial institutions. 

  • Effectively manage the hotel’s content and images through conducting regular website audits 

  • Manage the hotels’ website – traffic and revenue generation, promotional content display  

  • Manage the hotel email database and e communication activity  

  • Manage online advertising for the hotel (display banners, SEM/PPC etc)  

  • Manage the online promotion of  buy-outs and food and beverage activity at the hotel  

  • Set-up, manage social media accounts and sharing sites as relevant to the hotels markets (Facebook, Twitter, You Tube, Instagram etc) and develop social networks 

  • Monitor various media for positive and negative comments and discussions about the Hotel (Trip-advisor, Blogs, Forums). Take part in conversations and answer comments as a mediator 

  • Report to appropriate parties negative comments and discussions 

  • Identify threats and opportunities in user generated content surrounding our Hotel 

  • Recommend new alternatives or ideas to develop the Hotel’s online marketing strategies 

  • Be fully aware and up-to-date  with the brands audit criteria 


Qualifications

  • 3 years’ experience international operations experience, preferably in a luxury hotel in Indonesia 

  • Diploma or Bachelor degree in Hospitality Management or similar.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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