Manager, Rooms

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary
This role oversees the planning, supervision, and management of all Rooms & Front Office sections to maintain service standards aligned with the hotel’s strategic plan.

Responsibilities 
•    Prepare and analyze monthly P&L and month-end reports, identifying deviations from business plan goals.
•    Collaborate with Finance to manage the department’s budget and financial forecasts.
•    Participate in management meetings to review progress towards business plan goals and develop the annual departmental business plan.
•    Coordinate with Reservations, Sales & Marketing departments to devise strategies for sound business decisions.
•    Conduct daily hotel tours, ensuring team members adhere to policies and procedures.
•    Conduct line-ups and weekly meetings with divisional managers, reviewing pertinent business information.
•    Analyze departmental profits, expenses, occupancy, and revenue trends.
•    Monitor and address guest complaints promptly and efficiently.
•    Anticipate sold-out situations and assist in finding alternative accommodations for guests.
•    Review out-of-order rooms and monitor accrual categories.
•    Plan for future staffing needs and recruit direct reports.
•    Identify and develop team members, providing mentorship and training.
•    Conduct performance reviews and maintain staff training programs.
•    Prepare weekly staff schedules, payroll, and gratuity reports.
•    Hold monthly departmental meetings for communication and issue resolution.
•    Maintain knowledge of all food & beverage services, outlets, and hotel features.
•    Ensure awareness of hotel fire & life safety/emergency procedures.
•    Attend assigned briefings, meetings, and trainings.
•    Perform other duties as assigned by hotel management.
 

Experience/Certificates/Education
•    Degree in Tourism & Hospitality Management
•    Proven international experience in similar leadership role, preferably in a large, fast-paced luxury hospitality setting.
•    Strong leadership, communication and interpersonal skills.
•    High degree of professionalism with sound human resources management and business acumen capabilities.
•    Fluency in verbal and written English is essential; proficiency in an additional language such as Russian, Arabic, or French is advantageous.
•    Proficient in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
•    Proven track record in a global work environment, demonstrating adaptability and cultural sensitivity.
•    Excellent organizational skills.
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations.
•    Ability to lead, motivate, and develop a team.
•    A team player & builder
•    A motivator & self-starter
•    Well-presented and professionally groomed at all times.
•    Familiarity with Opera software.
•    Knowledge of Front Office computer systems and personal computers.
 

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in leadership training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.