Manager-In-Development - Guest Relations (Internship)

Just ten minutes away from the famed monuments of Angkor Wat, French colonial elegance sits amidst the manicured gardens of Sofitel Angkor Phokeethra Golf & Spa Resort. This 5-star hotel promises a memorable holiday for couples and families alike, with five restaurants and bars, the largest free-form pool in Cambodia and relaxing treatments by Sofitel SPA with L'Occitane.

Enjoy the world class 18-hole golf course, Phokeethra Country Club, managed by Sofitel, just 25-minutes from the Resort.

Sofitel is the best hotel in Siem Reap, with a standard of accommodation that has seen the hotel regularly awarded as Siem Reap's best Angkor golf resort. There are 238 rooms, including 23 suites and the premier Opera Suite.

• Lead by example when attending to guest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if extra help is needed.
• Work together with trust so that colleagues and management meet the goals of the department/ Hotel.
• To provide warm, welcoming service without compromise to all guests.
• Is a consummate professional and exemplifies the essence of the Sofitel brand through our values.
• Oversees the hotel amenity program.
• Provide information to the General Manager, Executive assistant Manager, Front Office Manager other management and departments daily on all VIP and regular guest arrivals and departures.
• Liaise regularly with Front Office Manager, Duty Manager and Concierge to co-ordinate the welcome/farewell of VIP guests to/from the hotel.
• Make personal contact with VIP’s so that they know we acknowledge and appreciate their loyalty.
• Ensures welcome letters, Le Club letters, departure letters and others are prepared, signed and placed appropriately.
• Coordinates guest welcome cards, apology cards and special occasion cards for anniversaries, birthdays, honeymoons, etc.

• Bachelor Degree in Hospitality Management (or currently studying in Master Degree).
• Must have relevant experience in the hotel industry
• Strong working knowledge of Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Microsoft Excel

• Willing to grow in luxury standard hotel brand
• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic