Makana Market & In Suite Dining Manager

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions.  As our Makana Market & In-Suite Dining Manager, you will be responsible for curating a superior guest experience through effective leadership, planning and directing of all activities while delivering top line revenue, colleague engagement, guest satisfaction and fiscal results.

Salary Range:  $76,000-$82,000

What you will be doing:

• Oversee all aspects of Makana Market and In-Suite Dining operations.
• Provide an active presence during peak business hours
• Keep up with current trends in retail merchandising, Café coffee culture and in-room luxury dining and experiences
• Target areas that will allow Makana Market and In-Suite Dining to achieve exceptional guest satisfaction results
• Evaluate areas with opportunities for revenue growth through implementation of new retail sets, menus and amenity options that cater to our guests needs and anticipate their wants
• Manage labor and operating expenses through effective scheduling, budgeting, purchasing, and Forecasting
• Compile month end financial recap of Makana Market and In Suite Dining to include actual results versus forecast/budget/previous year and submission of analysis
• Ensure all brand standards and programs are in place and maintained.
• Have full knowledge of all menu items, garnishes, contents and preparation methods for all food and beverage venues on property
• Collaborate with other departments at the Kea Lani to contribute to the overall smooth operation of the hotel
• Drive revenue and profit through the implementation of strategies, practices, and promotions
• Develop and implement branded logo related application, product, and merchandising standards
• Conduct monthly and Quarterly Inventory counts for both venues
• Recruit, motivate, coach, and discipline Makana Market and In Suite Dining colleagues
• Lead Front of House team in all aspects of the venues’ culture to ensure service & hospitality standards are followed
• Train, evaluate and promote the growth and development of internal talent
• Complete one-on-one meetings and performance reviews in accordance with company guidelines
• Maintain the safety and sanitation of the restaurant in adherence to local Health Department, and EHC safety guidelines
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests, remaining calm and courteous at all times
• Create and maintain department specific policies, procedures and service standards. Follow hotel and departmental policies, procedures and service standards that are already in place
• Contribute to the improvement of the operation by contributing ideas, making suggestions, soliciting feedback  and actively participating in departmental communication meetings

Your experience and skills include: 

• Must be able to effectively communicate both verbally and written, with all level of colleagues in an attentive, friendly, courteous and service oriented manner
• Must be able to speak, read, write and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions

Education

• High School diploma or equivalent or vocational training

Experience

• Minimum of two years management experience in Food & Beverage operations or Retail Operations required
• Experience in Silverware system is an asset

Licenses or Certificates          

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani