M&E Sales Executive / F

Mövenpick Hotel & Resort Al Bida’a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait’s well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travelers alike.

Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.

Scope:                        

• Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters.
• budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
• The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential obstacles or competition threats.

WHAT WE EXPECT OF YOU:

• Ability to close a deal.
• Maintains constant communication with other team members in the department and throughout the hotel as necessary.
• Demonstrates self-confidence, energy, and enthusiasm.
• Has effective public speaking and presentation skills; presents ideas, expectations, and information in a concise, well-organized manner.
• Uses effective listening skills.
• Uses problem solving methodology for decision making / follow-up.
• Has personal integrity, manages time well and is highly visible in areas of responsibility.
• Serves as point of contact for customers, hotel and sales organization. Ensures pricing/selling strategies are followed.
• Is able to discuss, plan, finalize, and communicate food and beverage options with customer.
• Suggests positive alternatives and ensures that business booked is within Resort parameters.
• Works closely with Assistant Director of Sales, Sales Executive/Sales Manager (Proactive Sales), and Director of Revenue to facilitate customer bookings.
• Understands and achieves service, catering, and hotel goals.
• Implements turnover meetings with Banquet Team; explain and implement Turnover Checklist.
• Develops and maintains all lead, tentative booking files.
• Ensures that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.

Administrational

• Produces proposal, contracts and other related booking tools.
• Prepares all sales documentation accurately.
• Maintains effective filing and trace system.
• Enters and manages tentative events and group room blocks into Opera.
• Ensures that all proposals are sent to the customer within working day.  

Operational

• Has strong overall sales skills.
• Has effective telephone communication skills
• Understands Group and Catering positions of the hotel.
• Has good knowledge of Opera Catering
• Has a broad understanding of functions and group room space management
• Maximizes revenue by up-selling packages and creative food & beverage
• Understands and achieves team and individual goals
• Has an understanding of need time strategy as developed by revenue management?
• Is familiar and knowledgeable of all departments within the hotel.

Financial

• Achieves sales objectives and goals as set by the management.
• Is able to maximize revenue by up-selling.

Other Duties

• Assists other Department Managers/Supervisors as needed.
• Completes special projects and/or the other activities as assigned by Director of Sales/ Assistant Director of Sales.

Security, Safety and Health

• Maintains high confidentiality in regards to guest privacy.
• Reports any suspicious behaviour of guests and staff to the General Manager and Security.
• Notifies housekeeper regarding lost and found objects.
• Ensures that all potential and real hazards are reported appropriately immediately.
• Fully understands the hotel’s fire, emergency, and bomb procedures.
• Follows emergency procedures to provide for the security and safety of guests and employees.
• Works in a safe manner that does not harm or injure self or others.
• Anticipates possible and probable hazards and conditions and notifies the Manager.

Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

• Minimum two years' experience with the same position in a 5-star hotel.
• Good command of English and (Most preferable Female Arabic Speakers )
• Two years' experience in 5 Star Hotels.
• university bachelor’s degree .
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management abilities.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to work effectively both independently and as part of a team.

What is in it for you:

·       Employee benefit card offering discounted rates at Accor worldwide.

·       Learning programs through our Academies.

·       Opportunity to develop your talent and grow within your property and across the world!

·       Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

·       All Heartist Program with exclusive discount card dedicated to Accor employees offering discounted rates for hotel stays, dining, travel, shopping and lot more!

·       Career opportunities across a network of international brands in more than 5100 hotels across 110 countries.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS