- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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Dubai, United Arab Emirates
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REF3906R
Loyalty Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Raffles and Fairmont Hotels & Resorts
Known for offering pioneering hospitality across some of the world’s most iconic and elegant addresses, Raffles and Fairmont are two globally renowned brands, both steeped in history and loved by generations past, present, and future.
Representing the pinnacle of ultra-luxury hospitality within Accor Group, both brands are currently going through exciting phases of rebirth and expansion.
Raffles is the authentic heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage, and the environment. It’s glamour and enchanted elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend, and returns as family.
Fairmont is an iconic luxury hotel brand with a global presence and a commitment to creating lasting memories for its guests. As the site of many history defining moments, Fairmont is dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.
Progressively shaping the future of luxury hospitality, both Raffles and Fairmont are focusing on employee journey and growth.
In this pivotal role, you will be responsible for executing the loyalty strategy and member experience specifically for Fairmont and Raffles guests within the ALL program. You will play a key role in maximizing guest engagement, retention, and revenue generation through our loyalty program. In this role you will be reporting to the Global Executive Director of Hotel Support & Loyalty.
- Drive and implement the loyalty strategy for Fairmont & Raffles hotels within the ALL program, ensuring alignment with the broader Accor Live Limitless vision.
- Support the hotels loyalty champions (Heads of Department: Front Office, F&B, Sales) to deliver on all operational requirements
- Lead the analysis and optimization of program benefits, tiers, and redemption options to enhance guest value and drive program participation.
- Delivery of the program and systems training to front line colleagues and any other concerned departments, along with the hubs
- Manage induction and training for new recruits/new hotels on an ongoing basis
- 6+ years of experience in loyalty program management, ideally within the hospitality industry.
- Excellent analytical and problem-solving skills with the ability to leverage data insights to inform strategic decisions.
- Knowledge of ALL – Accor Live Limitless will be a strong advantage.
- Exceptional communication and interpersonal skills
- Proven Loyalty management expertise and knowledge of Loyalty programs
- Proven experience in successfully navigating complex organizations and driving progress with peer teams to achieve company goals.
- Excellent interpersonal skills; can influence and build strong relationships
- Analytical mindset; can gather, interpret, and leverage data for strategic decision-making.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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YOUR PASSION SHINE
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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