Lobby Porter (F/M/X)

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Venezia 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

The Lobby Porter / Doorman is the crucial first and last impression of Orient Express's exclusive guest experience, embodying elegance and personalized service. This role provides a warm welcome and proactive assistance, ensuring seamless arrivals and departures with unparalleled comfort, security, discretion, and the highest standards of ultraluxe hospitality.

Key responsibilities:

Personalized Guest Welcome & Assistance:

•  Deliver a genuinely warm and personal welcome to every arriving guest with an authentic smile.
• Smoothly open vehicle and hotel doors, greeting guests by name, and assist with discreet arrivals and departures.
• Expertly manage guest luggage, ensuring prompt, secure, and meticulous transfer.
• Provide accurate hotel and local information, leveraging extensive knowledge for guests.
• Proactively anticipate guest needs, helping before any request.

Operational Coordination & Support:

• Maintain organized and fluid traffic at the hotel entrance, managing vehicles efficiently and courteously.
• Collaborate closely with Front Desk, Concierge and Security for a seamless guest experience.
• Ensure the main entrance and driveways are consistently pristine, reporting any discrepancies.
• Remain vigilant for suspicious activity, reporting concerns while upholding strict guest confidentiality.
• Coordinate all guest transportation requests efficiently, ensuring impeccable punctuality and service.

Hotel Representation & Service Excellence:

• Represent the hotel's brand through impeccable presentation, professional conduct, and a positive attitude.
• Learn guest preferences to proactively tailor services and deliver a bespoke experience.
• Continuously seek opportunities to offer assistance or enhance service, often intuiting guest needs.
• Respond swiftly and courteously to all guest requests and situations, exceeding expectations consistently.

• Higher education in Hospitality Management.
• Minimum 2 years in a similar guest-facing role within a luxury or ultraluxe hotel.
• Impeccable personal presentation, polished demeanor, natural grace, and elegant posture are essential.
• Excellent interpersonal skills.
• Fluency in English and in Italian are required.
• Passion for exceptional service, strong anticipation skills, and innate hospitality.
• High level of discretion, professionalism, and absolute respect for guest privacy.
• Good physical condition for luggage handling and extended standing.

• A competitive package (base salary and yearly bonus) 

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family 

• Ticket Restaurant 

• Annual leave 

• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.