Lobby Hostess

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• To be an ambassador of the hotel, in and outside the work place.
• To do a proper filing and handover between the shifts.
• To be aware of all VIPs visiting or staying in the hotel.
• To properly use all the equipment and PMS.
• To strictly respect the key handling procedures.
• To daily follow the checklists.
• To respect schedules, terms and deadlines as agreed with the Management.
• To daily read the logbook and to sign it. To update the activity reports.
• To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
• To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
• To share daily activity highlights with the supervisor, including internal and external guest opportunities.
• To promote the Accor loyalty programs.
• To maintain an atmosphere of high morale and a happy working relationship among the team.

Financial and Revenue Responsibilities

• To sell and up-sell the Lobby Expresso menu.
• To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.

Training and Human Resources

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
• To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
• To offer welcome drinks and towels to check-in guests or site inspections.
• To set-up and maintain the Arabic coffee service in the lobby.
• To prepare and serve food and beverages as per hotel standards.
• To ensure uncompromising levels of cleanliness and maintenance of the lobby through own responsibility.
• To use appropriate materials, equipment's and supplies for the smooth run of the Lobby Lounge operations, respecting the approved set-ups, menus and procedures.
• To monitor operating supplies and reduce spoilage and wastage.
• To use the proper telephone etiquette as per Sofitel standards.
• To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints

• To be an ambassador of the hotel, in and outside the work place.
• To do a proper filing and handover between the shifts.
• To be aware of all VIPs visiting or staying in the hotel.
• To properly use all the equipment and PMS.
• To strictly respect the key handling procedures.
• To daily follow the checklists.
• To respect schedules, terms and deadlines as agreed with the Management.
• To daily read the logbook and to sign it. To update the activity reports.
• To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
• To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
• To share daily activity highlights with the supervisor, including internal and external guest opportunities.
• To promote the Accor loyalty programs.
• To maintain an atmosphere of high morale and a happy working relationship among the team.