Lobby Ambassador

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

1. Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
2. Thanks guests with genuine appreciation and provides a fond farewell.
3. Closely deals with all requests, problems and needs of guests staying at Rixos Hotels Egypt and finds solutions to problems, focusing on guest satisfaction.
4. Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company’s policies and procedures.
5. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.
6. Works in coordination with all departments and ensures the flow of necessary information.
7. Follows the VIP procedures and greets VIP guests and bids them farewell
8. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Supervisor about the atmosphere.
9. Responds to guest inquiry forms and all written suggestions, complaints etc.
10. Takes part in training programmes and departmental internal communication meetings. 
11. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
12. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.
13. Carries out all responsibilities related to the quality management systems implemented at the facilities.
14. Carries out all other duties assigned by managers and hotel management not specified in the job description

• Education: at least High school
• Experience: At least 2 years of experience in the industry.
• Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.
• Courses and Training: Prior attendance in seminars and trainings related to the job.
• Computer Literacy: MS Office applications, Front Office programmers  (Fidelio, Opera etc.).
• Skills: Is familiar with guest profiles based on his/her experience. Customer Service Orientation.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.