Lobby Ambassador

Bask beachside at Manly Pacific as our hotel boasts front-row seats to the iconic Manly Beach in Sydney. Our hotel has recently undergone a major renovation featuring coastal room transformations with a core sustainability promise.

At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. As we are professionally relaxed, our passion to welcome and connect with our guests surfaces. Discover the change of pace from the moment you arrive in Manly when you hear the waves crashing. 

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific from the inside.

Your new role

This position is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service, ensuring total customer satisfaction to our guests at all times.

Primary Responsibilities
• Supervision and support of the Concierge team and the daily concierge operations.
• Monitor the appearance, standards and performance of the Concierge team members with an emphasis on training and teamwork.
• Ensure team members have a strong knowledge of the local area.
• Maintain good communication and working relationships with all hotel areas.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by the appropriate department head.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates, services and general hotel information.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Supervise the co-ordination of guest transportation to and from the airport and ensure accurate accounting procedures are followed in the charging of transfers.
• Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Knowledge and Experience
Essential:
• Australian Working right

• Supervisory or management experience within a Concierge or Front Office role
• Demonstrated experience in providing superior service standards and requirements
• Experience using Hotel Property Management Systems
• Strong computer skills – particularly Microsoft Office Suite
• A strong knowledge of the community, area and region is necessary.
 

Preferred:
• Hospitality or tourism-related qualification
• Experience using OPERA (Hotel Property Management System)
• Les Clefs d'Or membership

Competencies
• Strong time management and attention to detail skills
• Ability to speak a second language is preferred.
• Excellent grooming standards.
• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.

• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

What’s in it for you?

• Work in front of the iconic Manly Beach
• Up to 70% OFF for you to live it up across all Accor Properties & Restaurants (Sofitel, Pullman, Grand Mercure, The Sebel, Novotel, Mercure, Mövenpick, Mantra are a few examples of our hotel brands)
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead
• Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more!
• Paid Birthday leave.
• Dry-cleaning of work attire.

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

Elevate your professional life boarding with us in this Manly Beach Dream!