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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Fairmont Amman, Amman, Jordan

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REF52535H

Lobby Ambassador

Region

Luxury & Lifestyle



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Consistently offer professional, friendly and engaging service  

  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction. 

  • Engage in conversation with first time visitors, showing them the lobby and offering directions as required  

  • Assist guests regarding hotel facilities and promotions in an informative and helpful way  

  • To follow department policies, procedures and service standards  

  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 

  • To follow all safety policies   

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

  • Follows all policies and procedures ascertained by the hotel


Qualifications

  • Previous guest service experience required  

  • Must possess a professional presentation  

  • Must possess outstanding guest services skills and sophisticated verbal communication skills  

  • Strong interpersonal and problem solving abilities  

  • Highly responsible & reliable  

  • Ability to work well under pressure in a fast paced environment  

  • Ability to work cohesively as part of a team  

  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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