Butler - (Muslims Only)

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

To provide an endlessly enchanting experience to all the in house guests through the Raffles personal touch.

Reporting to the Head Butler the main responsibilities of the Butler include, but are not limited to, the following:

• Ensures all the guests receive prompt and courteous service.
• Informs Senior Butlers of matters concerning to butler operations, who in turn, will liaise with Head Butler with regards to these matters.
• Cleans and maintains all butler areas including occupied / non-occupied rooms, pantries, stores, equipment, perishables, stationary, etc.
• Checks the expiry dates of all perishables and practices optimum usage of recourses.
• Liaises with In-room dining and checks on a regular basis to ensure amenities, guests preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times and understands that necessary action will be taken when found lacking in any of the above.
• Ensures that consumption of guests supply is under control.
• Delivers the Raffles touch by exceeding the guests’ expectations and providing proactive personalized service.
• Practices up selling of the hotel products and facilities.
• Adhere to the core values and the Brand dimension of Raffles Makkah Palace.
• Ensure that repeat guests are met and greeted regularly and the profiles are updated.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team / Senior Butler / Head butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the guests and functions in the hotel.
• Creates an environment, which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP).
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensure the upkeep of all guests’ rooms and reports any maintenance faults / anything abnormal, to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside guest’s rooms are noted and supervisor is informed about the same.
• Reports any lost found to the supervisor and the Housekeeping Coordinator immediately and deposits the same within half an hour in the Housekeeping Office.
• Maintains all reports and records as per the directives of the Senior Butler / Head Butler and respects the deadlines.
• Takes initiative and provides all guests with proactive and personalized service.
• Provides the third service to all guests and ensure all rooms / suites are tidied up after guests leave their room.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all guests are taken into consideration.
• Checks all items (Amenities, laundry, etc.) before delivering to the residents.
• Offers various facilities and services in order to enable guests to enjoy their stay to the fullest.
• Does not intrude into the private space of guests more than what is necessary.

• Good English language verbal and written communication skills.
• Good level of engagement with guests.
• Understanding and ability to work in a multi-cultural environment.
• Service focused personality is essential; customer related experience an asset.
• Ability to work well under pressure in a fast paced environment.
• Excellent communication skills and a professional presentation.
• Ability to work cohesively with fellow colleagues as part of a team.
• Must be physically capable of meeting the very physical demands of the position.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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