Learning & Development Specialist

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

We have just recently undergone a complete transformation, enhancing all the hotel facilities including many new exciting venues to continue delivering an outstanding luxury service to our guests. We're on a mission to provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene with an increased workforce as we now look for our new Learning & Development Specialist to be part of the “Rebirth of a Sydney Icon” with us!
 

As the Learning and Development Specialist, in collaboration with the Director of Talent and Culture, you will be responsible for the end-to-end delivery of the learning program for the Sofitel Wentworth. The key areas you will be focused on are as follows:

1. Administration (50%)

• Update the training calendar and circulate monthly
• Track and monitor the registration spreadsheet
• Coordinate the training days, ensure the rooms, invitations, BEO’s are ordered in advance, set up the training rooms, ensure attendance sheet is available
• Develop slides for training sessions
• Coordinate speakers and presenters for training sessions
• Ensure training is captured on employee profiles in Zambian
• Provide reports on training attended as and when required
• Monitor mandatory training needs analysis and ensure ambassadors are compliant with requirements
• Ensure Learning Trackers are accurate and up to date

2. Luxury Programs (10%)

• Deliver Luxury training programs
• Familiarise yourself with the La Maison programs and ensure training is rolled out in accordance to Accor Learning Timelines

3. Learning and Development Community (5%)

• Meet with the Learning and Development community as and when required
• Update the Director and the Talent and Culture Manager on Learning and Development changes and updates.
• Educate and roll out new initiatives and programs as and when released from Head Office.

4. Quality Assurance (20 %)

• Identify trainers within departments to upskill and drive performance against Quality Assurance metrics
• Develop a train the trainer community to monitor and review service quality, develop training needs analysis in line with feedback, monitor progress

5. Systems Management and Reporting (10%)

• Work with the head office to roll out Learning Management System
• Provide monthly reporting on training attended, training needs analysis, quality assurance focus areas
• Ensure learning tracker is up to date for transparency of progress
• Continually update employee profiles with learning progress

6. Performance Review Process Coordination (5%)

• Roll out and upskill leaders on Leadership Capability Framework
• Coordinate the Performance Review process in collaboration with the Talent and Culture Manager
• Provide systems training on review process
• Nurture and develop our HiPo’s and Senior Leadership Team to ensure they are equipped as successors.

7. Culture and Engagement

• Contribute to driving a positive culture representing the department and the Hotel.
• Assist in planning, coordinating and driving engagement activities throughout the Hotel and wider company.
• In line with Accor Hotels and Hotel initiatives, provide support to implement activities around inclusion and diversity, CSR, wellbeing, national and international recognised days.
• Coordinate in collaboration with the Talent and Culture Coordinator, the Town Hall monthly events and monthly newsletter

To be successful in this role, you will demonstrate; 

• Talent for building capability across diverse levels, backgrounds, age groups and abilities
• Background in service industries, ideally in hospitality ideal but not essential
• Certificate IV in Training & Assessment qualified
• Advanced communication skills 
• Strong stakeholder management 
• Versatility to facilitate, develop content and ensure all admin and compliance is kept up to date

Please note that full working rights in Australia are required for this role.

Benefits, Rewards, Motivations   

• Contribute to our Senior Leadership Team on Hotel projects, strategy and innovation. 
• Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including birthday leave, exam leave and 10 weeks parental leave.
• Complimentary dry cleaning, discounted city parking, $5 full lunch offering and more perks onsite.
• Most importantly - work with and learn from industry experts with opportunities for your own development. You will not only be joining a Hotel, but an international network of L&D professionals in an award-winning company!

If you share our passion for hospitality, service excellence and innovation, we would love to hear from you!