Laundry Supervisor, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title: Laundry Supervisor

Department: Housekeeping, Laundry

Inspired & supported by: Executive Housekeeper

Your purpose will be:

Responsible for the general work load in the laundry, including all paper work. Duties must be carried out effectively efficiently. You will be part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Housekeeping Manager.

You will be accountable for:

• To assist in compiling the rotas for laundry and ensuring that staffing levels are kept in line with business levels on a weekly basis.
• To be responsible for the efficient control of stocks and assisting with linen control.
• To assist the Housekeeping Managers with any staff training/personnel/development issues.
• Purchasing orders.
• Creating rota for the laundry team
• Check work you are processing for cleanliness, making sure it is dry and always give the processed work a cooling off period before you pass it for us.
• Provide a friendly and efficient service through effective recruitment, induction, training and development policies, as measured by low turnover, high guest satisfaction.
• Manage and control staffing levels and par stocks to budget and in line with departmental SOP’s.
• Ensure colleagues are trained to deliver a superior cleaning service in the laundry to standards as outlined in SOP’s.
• Liase with the Director of Engineering and Security regarding health and safety issues and capital projects to ensure optimum room availability and minimal inconvenience to guests.
• Operate an effective inter departmental communication process in order to co-ordinate and respond to guest needs through their stay.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What you will need to do this role:

• Previous experience in a similar role in a Hotel or leisure-related environment
• Excellent organizational and administrative skills
• The ability to communicate at all levels
• Strong analytical skills
• Proven ability to multitask as necessary to meet deadlines and ability to work to tight deadlines
• You are a natural at leading and managing a team.
• You are a born optimist, who always put our guests, colleagues, and communities first.
• Advanced computer skills in Word, Excel, PowerPoint

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme