Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
Position: Housekeeping Supervisor
Department: Housekeeping
Reports to: Housekeeping & Laundry Manager
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PURPOSE OF POSITION
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff
- Ensure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards.
- Ensure villas are up to date with required amenities & supplies
- Ensure pantries & colleague’s buggies are checked on daily basis and maintained to set standards
- Ensure to report issues in regards of landscaping & maintenance in and around villas and report them in timely manner
- Ensure to conduct departmental training as per the schedules and to match hours of training required on monthly basis
- Ensure public areas are well maintained
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Ensure all laundry are delivered before time of return is mentioned in laundry list
- Ensure to check all show villas on daily basis
- Conduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basis
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain tools & equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Report unusual behavior/activities on floors to Housekeeping In charge/ Director of Housekeeping
- Ensure to check Trust you report on regular basis and communicate to team members
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
PERSONAL ATTRIBUTES
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 years experience in a similar capacity in the hospitality industry
