Larkspur Lounge Supervisor

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth. 

Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.

Scope

To supervise the day-to-day operations of the Larkspur Lounge and Divas.

Duties and Responsibilities

• Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
• Provide leadership, problem solving and decision making in all areas
• Provide ongoing training, motivating, and monitoring of staff
• Achieve and/or exceed sales projections
• Perform office duties such as scheduling, monthly inventory and pass-on
• Assist in ordering product
• Conduct employee performance reviews
• Provide discipline when necessary and complete required documentation
• Handle guest requests and complaints and authorize compensation when necessary
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
• Adhere to and enforce organizational policies and procedures
• Actively contribute to a positive and motivating work place

Physical Demands

• Requires significant walking and standing
• Frequent lifting and carrying up to 11 pounds / 5 kg
• Occasional lifting and carrying up to 22 pounds / 10 kg
• Occasional sitting and use of a computer

Qualifications

• Completion of Grade 12 or equivalent
• Post-secondary education in Hospitality/Tourism is an asset
• Alberta ProServe Certification
• Previous experience working in restaurant front-of-house operations
• Knowledgeable in a variety of liquor and wines
• 1-2 years of supervisory experience
• Strong communication and interpersonal skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment

Employee Perks & Benefits:

• Deeply subsidized staff accommodation for all levels of employee
• One complimentary duty meal per day in staff cafeteria
• Complimentary Banff Transit Pass
• Employee travel program with discounts on room rates at Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Discounted room rates for family and friends at The Rimrock Resort Hotel
• Monthly employee events and activities
• 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
• 20% Discount on Spa Treatments
• Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
• Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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