Junior IT Technician

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

We are looking for a Junior IT Technician to join the team at Fairmont St Andrews. As a Junior Technician, you will provide proactive and reactive support to ensure the continuous availability of the hotels IT systems.

Main Duties and Responsibilities

Setup and maintenance of hotel technology:

•  Assist with onboarding of new colleagues.
•  Install and configure systems to agreed standards under the direction of the IT Manager.
• Troubleshoot hardware and software problems and to communicate their resolution to users.
• Conduct regular hardware/software checks.

Maintain & Support AV Technologies

• Maintain an inventory of hotel AV equipment.
• Regularly test and perform maintenance on AV equipment.
• Setup and provide support AV equipment.
• Support Event Operations team and 3rd parties in relation to AV.

Other IT tasks, including:

• Audit IT equipment as required.
• IP Phone system maintenance (Queues, ring orders, etc)
• Proactive maintenance of printers and consumables

This job description only contains the main accountabilities relating to the role and does not describe in detail all the duties required to carry them out.

The ideal candidate will have or be working towards gaining IT based qualifications with a keen interest in IT (and technology generally).

• Personable, good communication skills and a willingness to help people.
• Continuous learning and improvement.
• Passion for technology and innovation.

Essential Requirements

• Knowledge of Microsoft Windows operating systems and Office products.
• Ability to troubleshoot ie. investigate and resolve issues.

Desirable Skills

• Experience in Microsoft Windows server operating systems.
• Experience in IT Support - both software and hardware.
• Understanding of networking principles.
• Experience with AV equipment.

What is in it for you:

• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events